---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Reading email using Microsoft Graph

# Reading email using Microsoft Graph {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Microsoft Graph endpoints to read emails from Microsoft Exchange Online.

## Using Microsoft Graph with ServiceNow {#read-email-using-ms-graph__section_qsf_331_wtb}

In addition to the standard IMAP, SMTP, and POP3, the ServiceNow AI Platform supports Microsoft Graph as an email type.

Email account administrators, which are users who have the email_account_admin role, can
configure ServiceNow AI Platform to read emails from an Microsoft Exchange
Online tenant using Graph Endpoints by authenticating with a client ID and client secret or
with certificates.  
Note:  
Antispam and malware scanning are managed by Microsoft Graph account and not ServiceNow.

In the Email Account form, select, Microsoft Graph (Receive) in the Type field.
* **[Activate Email - Support for Email Processing by Microsoft Graph API](https://servicenow-prod.fluidtopics.net/W0DLVUmLLLahmXhc1qbCXg)**   
  You can activate the Email - Support for Email Processing by Microsoft Graph API plugin (glide.email.graph) for Notifications if you have the admin role.
* **[Configure an OAuth profile to use a client ID and secret for token generation](https://servicenow-prod.fluidtopics.net/PKG8LpZwj3yP7298uKqgNg#microsoft-graph)**   
  Configure an OAuth profile using a client ID and client secret to create an email account for using Microsoft Graph (receive) in your email account type.
* **[Configure an OAuth profile to use certificates for authentication with Microsoft Azure](https://servicenow-prod.fluidtopics.net/GkjDXa7ZkiaCNyCbZJgROg)**   
  Configure an OAuth application profile to authenticate using certificates.
* **[Create an email account for Microsoft Graph (receive)](https://servicenow-prod.fluidtopics.net/9GY~GfNmI7fsVNPPwqOs_A)**   
  Create an email account for reading emails from Microsoft Exchange Online using Microsoft Graph Endpoints.