---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Allowing locked out users to process inbound email actions

# Allowing locked out users to process inbound email actions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A property is available to allow locked out users to trigger inbound actions. For
example, enabling the property can allow locked out users to reset their password and send email
to the instance asking for assistance.
{#r_AllowLockedUsersInbdEmailAct__table_fdd_zpr_n4__entry__2}

| Property | Description |
|-|-|
| glide.pop3.process_locked_out | Enables (true) or disables (false) the ability for locked out users to trigger inbound actions. * Type: true \| false * Default value: false * System Properties \[sys_properties\] table {#r_AllowLockedUsersInbdEmailAct__ul_utk_3qr_n4} |
[Table 1. Property allowing locked out users to trigger inbound email actions]

{#r_AllowLockedUsersInbdEmailAct__table_fdd_zpr_n4}  
Warning:  
Enabling this property (glide.pop3.process_locked_out) also enables users from untrusted domains to trigger inbound actions. The user must still be active.