---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Install Application Insights

# Install Application Insights {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can install the Application Insights application
(sn_app_insights) if you have the admin role.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Application Insights requires the following plugin.

  Required ServiceNow plugins
  :

      MetricBase (com.snc.clotho)
      :   You must request the MetricBase
          (com.snc.clotho) plugin from Now Support before
  you install Application Insights .  
  Important:  
  The MetricBase plugin must be activated by ServiceNow personnel via a Catalog Item request, in order to properly install and configure the ClothoDB. If you attempt to activate MetricBase on the instance yourself, the ClothoDB is not provisioned and Application Insights displays a 500: Internal Server Error.

  If you need this plugin activated in
  more than one instance, you must submit separate requests for each
  instance.

{#install-application-insights__ul_gfn_wf5_cqb}

Role required: admin

## About this task

The following items are installed with Application Insights :

* Roles
* Tables
{#install-application-insights__ul_ifn_wf5_cqb}

For more information, see [Components installed with Application Insights](https://servicenow-prod.fluidtopics.net/a8wrTRZLYyu4u4p97qtiug "Several types of components are installed with the installation of the Application Insights application, including tables and user roles.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Application Insights application (sn_app_insights) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed.
   {#install-application-insights__step-review-dependencies}
{#install-application-insights__step-review-dependencies}
4. Select Install.
{#install-application-insights__steps_jfn_wf5_cqb}
* **[Components installed with Application Insights](https://servicenow-prod.fluidtopics.net/a8wrTRZLYyu4u4p97qtiug)**   
  Several types of components are installed with the installation of the Application Insights application, including tables and user roles.

*[\>]: and then