---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Notification Preferences

# Notification Preferences {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With notification preferences you can manage and choose the notifications you want to receive.

## Get started {#preferences-landing__section_lfw_qvq_dzb}

|-|-|-|
| [ExploreLearn about preferences and choose the notifications you want to receive](https://servicenow-prod.fluidtopics.net/OyiM2tQ6f7om1QAkXYI9Gw "With notification preferences you can manage and choose the notifications you want to receive. Notification preferences enable you to set global preferences, search for notifications, enable and disable notifications, and customize the way you receive system notifications.") | [Notification Preferences in Next ExperienceManage and set notification preferences, including customized notifications and channels](https://servicenow-prod.fluidtopics.net/RD3UFoCK7YjpMznR03TmhQ "You can manage and set your own notification preferences, including customized notifications and channels for receiving them.") | [Notification Preferences in Core UISet notification preferences, including personal subscriptions and channels](https://servicenow-prod.fluidtopics.net/J~6ogvfv1cwyysWDuxymsQ "You can set your own notification preferences, including personal subscriptions and channels for receiving them. All users can set these preferences through the Notifications tab of the System Settings window.") |
[ ]

{#preferences-landing__table_mfw_qvq_dzb}

## Troubleshoot and get help {#preferences-landing__section_rfw_qvq_dzb}

* [Troubleshooting Notification emails](https://servicenow-prod.fluidtopics.net/SHxMvAzWvIY03fxq7AtH3g "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.")
* Ask or answer questions in the [Platform](https://community.servicenow.com/community/service-automation-platform) community
* [Search the Known Error Portal for known error
  articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#preferences-landing__ul_sfw_qvq_dzb}
* **[Exploring preferences](https://servicenow-prod.fluidtopics.net/OyiM2tQ6f7om1QAkXYI9Gw)**   
  With notification preferences you can manage and choose the notifications you want to receive. Notification preferences enable you to set global preferences, search for notifications, enable and disable notifications, and customize the way you receive system notifications.
* **[System and custom notification and delivery channel preferences in Next Experience](https://servicenow-prod.fluidtopics.net/RD3UFoCK7YjpMznR03TmhQ)**   
  You can manage and set your own notification preferences, including customized notifications and channels for receiving them.
* **[Setting notification preferences in Core UI](https://servicenow-prod.fluidtopics.net/J~6ogvfv1cwyysWDuxymsQ)**   
  You can set your own notification preferences, including personal subscriptions and channels for receiving them. All users can set these preferences through the Notifications tab of the System Settings window.