---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Predictive Intelligence for Contextual Search

# Predictive Intelligence for Contextual Search {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Predictive Intelligence for Contextual Search capability uses machine-learning algorithms to search for Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents.

Predictive Intelligence suggests related results to help you solve an issue or resolve a question.

The sources such as Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents are available only when the Predictive Intelligence plugin (com.glide.platform_ml) and the Predictive
Intelligence for Contextual Search plugin (com.snc.contextual_search_ml) are active.

For more information, see [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).