---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Static translation

# Static translation {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Using static translation, you can customize email notifications for recipients across
multiple regions based on their preferred language.

## About static translation for email notifications {#static-translation__section_pt4_nsn_ttb}

Author localized content for the various content fields on notifications, email
templates,
and email layout
forms
using static translation after activating the [translation plugin](https://servicenow-prod.fluidtopics.net/yvKYzCsFasOuByS4CyMxGg "You can activate the Glide Notification Translation plugin (com.glide.notification.translation) for Notifications if you have the admin role.").

For static translation, the translation request goes to a translator. The translator provides
translations for notification content in different languages.  
Not all of the fields on the notification forms are translatable.{#static-translation__table_dnk_5lf_c5b__entry__2}

| Table name | Translatable fields |
|-|-|
| Email Notification | Subject, message, message_html, and message_text |
| Email Template | Subject, message, message_html, and message_text |
| Email Layout | Layout |
[Table 1. Translatable fields]

{#static-translation__table_dnk_5lf_c5b}  
Note:  
* The static content that needs to be translated in mail scripts must be present inside
  gs.getMessage() and translations for the strings must be available
  in the Message \[sys_ui_message\] table​.

* You can stop the translation of tokens by creating the
  glide.email.outbound.static_translation.session.language.change.enabled
  system property and setting it to false.

{#static-translation__ul_hvs_nfp_ttb}

## Localization Framework {#static-translation__section_y42_314_ttb}

Use the [Localization Framework
settings](https://servicenow-prod.fluidtopics.net/ksQEsaaN5yoAF5fWb3OkDA "You can define translation and workflow preferences for one or more languages and for one or all the available artifacts with Localization Framework settings.") to request translations for the following artifact configurations:

* Email Layout Configuration
* Email Notification Configuration
* Email Template Configuration
{#static-translation__ul_q31_4r4_ttb}
* **[Enable static translation](https://servicenow-prod.fluidtopics.net/Ian6GdhHTQPjyjzg2CMB3A)**   
  Enable static translation of notifications for the global application.
* **[Request a translation for an email notification, template or layout](https://servicenow-prod.fluidtopics.net/hRF1BZsNs9405IFJO4V1Lw)**   
  Request a translation to send an email in the recipient's preferred language.

**Related concepts**   

* [Dynamic translation](https://servicenow-prod.fluidtopics.net/shZNBCleW3y1lKCDd76uzA "Using dynamic translation, you can customize email notifications automatically for users across multiple regions based on their preferred language.")  
**Related tasks**   

* [Request a translation for an email notification, template or layout](https://servicenow-prod.fluidtopics.net/hRF1BZsNs9405IFJO4V1Lw "Request a translation to send an email in the recipient’s preferred language.")