---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Outbound mail configuration

# Outbound mail configuration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Outbound Mail Configuration section of the Email Properties
page contains properties for sending email.
Figure 1. Outbound email configuration  
{#r_OutboundMailConfiguration__table_otj_3ly_bp__entry__3}

| Property | Label | Description |
|-|-|-|
| glide.email.smtp.active | Email sending enabled | Specifies whether to enable or disable the outgoing mail server. * Type: true \| false * Default value: true {#r_OutboundMailConfiguration__ul_ll2_w3y_bp} |
| glide.email.test.user | Send all email to this test email address (non-production testing) | Specifies the comma-separated list of email addresses to which the instance sends all email messages. Typically used in non-production instances for testing purposes. * Type: string * Default value: none {#r_OutboundMailConfiguration__ul_jjz_nly_bp} |
| glide.email.append.timezone | Append time zone to dates and times in sent mail | Specifies whether to append the system time zone to date and date/time values in outbound emails. For example, 2010-07-02 04:01:14 PST. * Type: true \| false * Default value: true {#r_OutboundMailConfiguration__ul_acz_xly_bp} |
| glide.email.watermark.visible | Create visible watermark in sent mail. If false, create invisible watermark via hidden div tag. | Indicates whether the watermark in email notifications is visible (true) or wrapped in a hidden div tag (false). * Type: true \| false * Default value: false {#r_OutboundMailConfiguration__ul_sfq_dmy_bp} |
| glide.smtp.defer_retry_ids | Resend email if server returns these SMTP error codes | Specifies the comma-separated list of SMTP error codes that force the instance to resend email. * Type: string * Default value: 421,450,451,452 {#r_OutboundMailConfiguration__ul_zns_hmy_bp} |
| glide.smtp.fail_message_ids | Do not resend email if server returns these SMTP error codes | Specifies the comma-separated list of SMTP error codes that prevent the instance from resending email. * Type: string * Default value: 500,501,502,503,504,550,551,552,553,554 {#r_OutboundMailConfiguration__ul_hyx_smy_bp} |
| glide.smtp.default_retry | Resend email when server returns unknown SMTP error codes. | Enables (true) or disables (false) resending email when an unknown SMTP error code is encountered. The instance only recognizes the SMTP error codes defined in the glide.smtp.defer_retry_ids property. * Type: true \| false * Default value: true {#r_OutboundMailConfiguration__ul_eb1_bny_bp} |
| glide.ui.activity.email_roles | Roles that can view email in the Activity formatter when including "Sent/Received Emails" | Specifies the comma-separated list of roles that can view email in the activity formatter. * Type: string * Default value: itil {#r_OutboundMailConfiguration__ul_z1m_gny_bp} |
| glide.email.journal.lines | Number of journal entries (Additional comments, Work notes, etc.) included in email notifications (-1 means all). | Specifies the number of entries from a journal field, such as Additional comments or Work notes, included in email notifications. A value of -1 includes all journal entries. * Type: integer * Default value: 3 * Learn More:Restrict the Number of Entries Sent in a Notification {#r_OutboundMailConfiguration__ul_tcm_lny_bp} |
[Table 1. Outbound email properties]

{#r_OutboundMailConfiguration__table_otj_3ly_bp}
**Related concepts**   

* [Email image filtering properties](https://servicenow-prod.fluidtopics.net/lTpC~GULogUjH~E~vyrJ6w "Use email image filtering properties to control how inbound email images attach to a target record.")
* [Email digest properties](https://servicenow-prod.fluidtopics.net/r8GGUEx3BirA9o0ORXrpGw "Several properties are available to manage digest intervals for email digests.")  
**Related reference**   

* [Inbound mail configuration](https://servicenow-prod.fluidtopics.net/B~dLXISeeKv2uOMyeU4sTw "The Inbound Mail Configuration section of the Email Properties page contains properties to control inbound email.")
* [Advanced email properties](https://servicenow-prod.fluidtopics.net/lUUxSkzsImaWFwgug53H5A "Use advanced email properties to fine-tune the way your instance sends or receives email.")