---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Data lookup and record matching support

# Data lookup and record matching support {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The data lookup and record matching feature enables administrators to define rules that
automatically set one or more field values when certain conditions are met.

Data lookup rules allow administrators to specify the conditions and fields where they want
data lookups to occur. For example, on Incident forms, there are priority lookup rules for the
sample data that automatically set the incident Priority based on the
incident Impact and Urgency values.  
Note:  
Activating the Data Lookup and Record Matching Support plugin replaces the calculatePriority business rule with a priority data lookup definition, but does not transfer any custom logic. If you manually activate the plugin, you must recreate any custom business logic that uses the priority lookup rules.  
The following codes will be removed by manually activating the com.glide.data_lookup plugin:

* sys_script_18105ab0c61122750127a49c9055d29f
* sys_script_client_2bbac34da9fe1561000d89c04779a30c
* sys_script_client_2bc0bf4fa9fe15610019c5c8a8461647
* sys_script_client_ac0081210f030000b12e6903cfe012ac
* ys_script_d1b7d4af4655e7c2001be4c18b99215a
* sys_script_include_9e1904840a0a0b7d00d5ee8d0e2d89ef
{#c_DataLookRecMatchSupport__ul_zc1_m44_b2c}
* **[Create custom data lookups](https://servicenow-prod.fluidtopics.net/6reNd88PZPGP4gNc4OPJTQ#r_CreateCustomDataLookups)**   
  Creating custom data lookups involves adding a lookup value, creating the definition, and activating data lookup.