---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Disable a stop word in Zing

# Disable a stop word in Zing {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure Zing to return results for text search terms that match a stop word's stemmed form.

## Before you begin

Role required: admin

## About this task

Zing's stemming feature can cause search to return no results for an acronym or short word if its stemmed form is defined as a stop word.  
Indications that a search term may be stemmed to a stop word include:

* Text search returns no results for the affected term.
* The system displays an informational message: Your text query contained only common words or ambiguous wildcards, please refine your search and try again.

{#disable-stop-word-zing__ul_bg3_vwq_ntb} As an example, imagine that a user searches for the acronym <kbd class="ph userinput">AMS</kbd>. Zing stems this search term to am. Because am is defined as a stop word, Zing ignores the search term. The user's <kbd class="ph userinput">AMS</kbd> search returns no results, and the system displays the informational message.  
To enable correct search results for an affected term, administrators can disable the relevant stop word in the global and table-specific stop word lists.  
Note:  
Disabling a stop word can impact search performance and relevancy. Text search will return matching results for the disabled stop word as well as for its stemmed forms.

For more details on stemming in Zing, see [Zing matches derived words with stemming](https://servicenow-prod.fluidtopics.net/LYNgNn~YvuiOkiw6arsNjQ "Convert any multiple-character search keyword to its stem form to find derived versions of the word.").

## Procedure

1. To disable a stop word in the global stop word list, perform the following steps:
   1. Navigate to AllSystem DefinitionText Index Stop Words.
   2. Open the record for the stop word you want to disable.
   3. On the Stop Word form, clear the Active option, then select Update.
   {#disable-stop-word-zing__substeps_mv5_fyq_ntb}
2. To disable a stop word in table-specific stop word lists, perform the following steps for each table that includes the stop word:
   1. Navigate to AllSystem DefinitionText Indexes.
   2. Open the table's text index record.
   3. In the Index Stop Words related list, open the record for the stop word.  
      Note:  
      If the Index Stop Words related list isn't visible, open the form context menu and select ViewDefault view.
   4. On the Index Stop Word form, set the stop word's stop mode to Not a Stop Word and select Update.
   5. On the Text Index form, select the Regenerate Text Index related link.
   {#disable-stop-word-zing__substeps_kvq_myq_ntb}

## Result

Zing no longer ignores the disabled stop word and its stemmed forms in text searches.
**Related tasks**   

* [Configure a global stop word](https://servicenow-prod.fluidtopics.net/o2QbhMpcWFORXMk0Rwyv5w "Configure stop words that shouldn't be indexed by the search.")
* [Configure a table-specific stop word](https://servicenow-prod.fluidtopics.net/z92qd5WbezsSVZ03blWkSg "You can configure stop words for a specific table.")
* [Enable automatic stop words for a table](https://servicenow-prod.fluidtopics.net/2nXlYArrYYV4ZE_W3vnZpw "The system can identify and generate stop words when a search term exceeds an occurrence threshold.")

*[\>]: and then