---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable using your own POP3 server

# Enable using your own POP3 server {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can use your own POP3 server to store and receive email for the
instance.

## Before you begin

* Role required: admin
* Email server required: POP3
* [Basic email properties:](https://servicenow-prod.fluidtopics.net/b6x3dr~QxvdMGqutQWHpvA "Enable basic email to use ServiceNow - provided email servers and accounts.") enabled
{#t_ConfAltEmailConfPOP3Server__ul_yy5_yfs_nw}

## Procedure

1. On your POP3 server, create a mailbox for your instance that has a custom email address. For example, create a mailbox for <kbd class="ph userinput">service-desk@company.com</kbd>.
2. Navigate to System MailboxesAdministrationEmail Accounts.  
   The system displays the list of available email accounts.
3. **Optional:** If you do not want to receive, email sent to the instance@service-now.com mailbox, locate the record for ServiceNow POP3 and change Active to false.  
   An instance can receive email from multiple POP3 accounts at the same time. Leaving the ServiceNow POP3 account active permits the instance to receive email sent to the default email address.
4. Click New.  
   The system displays an empty email Account form.
5. Create an email account record for your POP3 server where the Type is POP3.
6. On the form, fill in the fields.  
   {#t_ConfAltEmailConfPOP3Server__table_lwc_lrn_5sb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the email account. |
   | Type | Type of mail server. |
   | Authentication | Type of authentication used for the email account to connect to the email server. You can select one of the following: * --- None -- * Password * OAUTH * OAUTH 2.0 {#t_ConfAltEmailConfPOP3Server__ul_mwc_lrn_5sb} |
   | Server | Remote server to which this account connects. To activate a server for an on-premise installation, enter the full address (FQDN) of the node (for example, <kbd class="ph userinput">node.customerdomain</kbd>). |
   | User Name | Username or ID to authenticate an email address. |
   | Password | Password when the Authentication type is Password. |
   | Connection Security | Type of secure connection. Choose a setting: None :   No secure protocol is used. STARTTLS :   Upgrades an insecure connection to a secure connection using the SSL/TLS encryption protocol, if your email server supports TLS. SSL/TLS :   Connect to an SSL/TLS encrypted port to secure the connection. Email is encrypted between the ServiceNow instance and your mail server. Warning: Selecting a less secure protocol like STARTTLS or None may expose your data. To better ensure the security of data in your email server, select SSL/TLS. |
   | Port | Connection TCP port. |
   | System Address Filter | System address filter to apply to the email account. If left blank, the system uses the default system address filter for inbound or outbound email. For more information, see [System address filters](https://servicenow-prod.fluidtopics.net/kfM3yxItpoLOCPx~_UZbKg "Prevent your system from communicating with untrusted domains and email addresses."). |
   | Active | Option to activate the email account. |
   | ServiceNow Configured | Identifier of whether this account is provisioned by ServiceNow. If you create an account, this option is not selected. |
   | Enable Debug Logging | Option to create node logs for the raw data that is exchanged with the email server. You can review the node logs by navigating to System LogsUtilitiesNode Log File Browser. You can enable this field temporarily to diagnose issues related to receiving or sending email. |
   [ ]

   {#t_ConfAltEmailConfPOP3Server__table_lwc_lrn_5sb}
7. From Related Links, click Test Connection.  
   If the email account is valid, the system returns a success message.  
{#t_ConfAltEmailConfPOP3Server__steps_k4p_t25_vr}

## Example

Figure 1. Receiving email using your own POP3 server

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