---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Link your ServiceNow user account to your Slack or MS Teams account for Now Actions

# Link your ServiceNow user account
to your Slack or MS Teams account for Now Actions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Link your ServiceNow account to your Slack or Teams account to take action on ServiceNow notifications from within Slack or Teams. If you do not link accounts, you can still receive notifications within group channels. However, you cannot to approve ServiceNow requests or take action on notifications from within Slack or Teams.

## Before you begin

Role required: none

## Procedure

1. Open the Slack or Teams application
2. Navigate to the Now Actions bot, which can be found in the left panel of Slack under Apps, and in the left panel of Teams in the Chat tab.
3. Start a conversation with the Now Actions bot.  
   The bot then presents a link to authenticate.Figure 1. Authentication message
4. Click the Connect to ServiceNow link.  
   A new browser tab opens and prompts the user to Deny or Confirm the connect between your Slack or Teams account and your ServiceNow account. This link will expire five minutes after it is displayed.
5. Click Confirm to link the accounts.  
6. After confirmation, you are directed to the instance user record.  
   A confirmation message is displayed at the top of the screen.