--- sourceDocument: Xanadu ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Now Assist Actions Genius Results # Now Assist Actions Genius Results {#ariaid-title1} * Release version: Xanadu * * Updated July 29, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Now Assist Actions Genius Results display actionable answers showing Catalog Items and Virtual Agent topics that match your search query. AI Search matches records based on their similarity to your search's intent and meaning instead of looking for exact term matches. Important: Starting with the Now Assist in AI Search 11 release, the Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Now Assist Multi-Content Response Genius Results](https://servicenow-prod.fluidtopics.net/J5e~7PDZmte0BVIYcqIyvA "Now Assist Multi-Content Response Genius Results use an LLM to generate search and chat responses that synthesize information from knowledge articles, Service Catalog items, and other available content types."). Now Assist Actions Genius Results send content from your search's most relevant Catalog Item records and Virtual Agent topic records to the Now LLM Service. The Now LLM Service ranks and filters the selected records' content for display. A Now Assist Actions Genius Result answer card can display content from up to three records. AI Search uses semantic vector search and legacy keyword search to select records that best match the meaning and intent of your search query. For more details on semantic vector search, see [Semantic vector search in AI Search](https://servicenow-prod.fluidtopics.net/W1VJHIoWmquUrcSKYGy~_g "Semantic vector search allows the Now LLM Service to find results based on how similar they are in meaning to your search terms. Now Assist Q&A Genius Results and Now Assist in Virtual Agent use semantic vector search to improve recall with natural language interpretation of search queries."). ## Supported record types {#now-assist-catalog-ordering-gr__section_byq_shy_4bc} In Service Portal, Now Assist Actions Genius Results only operate on Catalog Items. In Virtual Agent, Now Assist Actions Genius Results operate on Virtual Agent topics as well as on Catalog Items. To learn more about Virtual Agent topics, see [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US). In Virtual Agent, Now Assist Actions Genius Results rank Catalog Item and Virtual Agent topic records using a unified relevancy scoring scheme. As a result, Now Assist Actions Genius Result answers may display records of either type in any order. ## Activating Now Assist Actions Genius Results {#now-assist-catalog-ordering-gr__section_ekg_3fx_jzb} To enable the Now Assist Actions skill in an AI Search application, you can link the Now Assist Actions Genius Result configuration to your search profile for the search application. For details on this procedure, see [Link a Genius Result configuration to a search profile](https://servicenow-prod.fluidtopics.net/Hm3YVeAhzxbZY_5Yq2BNNA "Link a Genius Result configuration to one or more search profiles."). For AI Search portal applications, you can enable Now Assist Genius Results using the Now Assist in AI Search Setup page. For more information on this approach, see [Enable Now Assist Genius Results in AI Search portals and mobile applications](https://servicenow-prod.fluidtopics.net/PJ5WolqUfLttudrs2ErbhA "Specify the Now Assist Genius Result types you want to make available in each of your AI Search portals and mobile applications."). Note: When you activate Now Assist Actions Genius Results in a search application, they're available to all users who search using that application. ## Limitations {#now-assist-catalog-ordering-gr__section_kwq_4zb_cbc} Now Assist Actions Genius Results are only supported in Service Portal and Virtual Agent. By default, Now Assist Actions Genius Results only support English-language searches. Administrators can enable support for other languages by activating Dynamic Translation. To learn more about how answers are translated, see [Dynamic Translation for Now Assist Actions Genius Results](https://servicenow-prod.fluidtopics.net/4Zxe6r0xymVmWsRaAHdxXQ "Dynamic Translation improves the international search experience for Catalog Items and Virtual Agent topics. When Dynamic Translation is activated, AI Search can translate searches into English before matching Catalog Items and Virtual Agent topics for inclusion in Now Assist Actions Genius Result answers, and can translate generated answers into the search user's language."). For more details on Dynamic Translation, see [Dynamic Translation](https://servicenow-prod.fluidtopics.net/ynKF1znnbkzN46WENUAshA "With Dynamic Translation you can support machine translation from one language to another across your instance."). If you have the External Content Connectors ServiceNow® Store application installed, Now Assist Actions Genius Results exclude search results retrieved from external content source systems when generating answers. ## Interaction with other search features {#now-assist-catalog-ordering-gr__section_bm3_lvz_nrb} The following table describes the interactions between Now Assist Actions Genius Results and other search features. {#now-assist-catalog-ordering-gr__table_qx4_4vz_nrb__entry__2} | Feature | Interaction with Now Assist Actions Genius Results | |-|-| | [Result improvement rules](https://servicenow-prod.fluidtopics.net/J~mLT_HXtldLRqaNKcQgSw "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") | When computing Now Assist Actions Genius Result answers for a search query, AI Search applies result improvement rules normally. The effects depend on the result improvement rule's action, as follows: * block: Now Assist Actions Genius Results don't return blocked records as answers. * boost or promote: Boosted and promoted records are more likely to be returned as Now Assist Actions Genius Result answers. {#now-assist-catalog-ordering-gr__ul_jcx_vkp_4bc} | | [Stop words](https://servicenow-prod.fluidtopics.net/Cim4Rf8qhGT64T_dt2XUZA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") | Now Assist Actions Genius Results use a blend of semantic vector search, which doesn't support stop words, and keyword-based search. AI Search only removes stop words from keyword-based searches, so Now Assist Actions Genius Result answers may not reflect your stop words settings. | | [Synonyms](https://servicenow-prod.fluidtopics.net/cjrGZ8bePEfjKrApMpyYnQ "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") | Now Assist Actions Genius Results use a blend of semantic vector search, which doesn't support synonyms, and keyword-based search. AI Search expands synonyms in keyword-based searches, so your synonyms are likely to improve the relevancy of Now Assist Actions Genius Result answers. | | [Typo handling](https://servicenow-prod.fluidtopics.net/pmfC8lQxxBx7TjVN98~VRA "AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms.") | When computing Now Assist Actions Genius Result answers for a search query, AI Search corrects misspelled terms in the query. | [ ] {#now-assist-catalog-ordering-gr__table_qx4_4vz_nrb} * **[Dynamic Translation for Now Assist Actions Genius Results](https://servicenow-prod.fluidtopics.net/4Zxe6r0xymVmWsRaAHdxXQ)** Dynamic Translation improves the international search experience for Catalog Items and Virtual Agent topics. When Dynamic Translation is activated, AI Search can translate searches into English before matching Catalog Items and Virtual Agent topics for inclusion in Now Assist Actions Genius Result answers, and can translate generated answers into the search user's language.