---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email client

# Email client {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Send email directly from any record, such as an incident, change request, or problem record.

## Get started {#email-client-landing__section_xmq_cfr_bzb}

|-|-|
| [ExploreExplore and learn about sending an email directly from any record](https://servicenow-prod.fluidtopics.net/8oj5yUb1fkhW~M8p~oxd6g "Send email directly from any record, such as an incident, change request, or problem record.") | [ConfigureConfigure and manage the behavior of your email client](https://servicenow-prod.fluidtopics.net/jyyCOzy2ZNz1NnDUpDFAKw "Enable and configure email client.") |
| [Components InstalledView components installed with email client](https://servicenow-prod.fluidtopics.net/6Wn5JQGrRXignqf_fbz2rw "Several types of components are installed with activation of the Email Client (com.glide.email_client) and Email Client Template (com.glide.email_client_template) plugins, including tables and user roles and tables.") | [ReferenceReferences for email client](https://servicenow-prod.fluidtopics.net/p~bcAY4oQDJJB1QHtQT0DQ "The reference section provides additional information about the email client.") |
[ ]

{#email-client-landing__table_ymq_cfr_bzb}

## Troubleshoot and get help {#email-client-landing__section_dnq_cfr_bzb}

* [Troubleshooting Notification emails](https://servicenow-prod.fluidtopics.net/SHxMvAzWvIY03fxq7AtH3g "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.")
* Ask or answer questions in the [Platform](https://community.servicenow.com/community/service-automation-platform) community
* [Search the Known Error Portal for known error
  articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#email-client-landing__ul_enq_cfr_bzb}