---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Push notification setup with the ServiceNow mobile app

# Push notification setup with the ServiceNow mobile app {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The ServiceNow mobile application automatically enables push
notifications and configures mobile devices for push notifications when users initially log in
to the instance.
Note:  
Push notifications with the ServiceNow mobile application are not supported in on-premise instances.  
Setting up push notifications involves both the system administrator and users.

* Admin creates or updates push notifications for the ServiceNow mobile app. The admin does not need to set up the mobile devices for users nor update their user preferences for receiving push notifications.
* Users install the ServiceNow mobile mobile on their iOS or Android mobile devices and set their preferences for receiving notifications on the ServiceNow mobile app.
{#r_PushNotificationSetupSN__ul_ufm_brj_4z}  
Figure 1. Push notification setup tasks for the ServiceNow mobile app

## What to do --- admins {#r_PushNotificationSetupSN__section_vrl_wz3_4z}

Admins create push notifications, similar to setting up email notifications. A push
notification has two main parts: the push message and the notification, which includes the
push message.  
Note:  
The push message and notification must be for the same table.

Create the push message
:   Before creating a push notification, create the [push message](https://servicenow-prod.fluidtopics.net/grGlMpSNla2eMhPKosrNkQ "Before you create a push notification, create the push message with the actual message content for the notification.") with
    the actual message content (JSON payload) to be included in the push notification.

Create the push notification that includes the push message
:   Create the [push notification](https://servicenow-prod.fluidtopics.net/6y4B~NLX8AxJKuVJdwxJuw "Email administrators can create a notification that specifically sends a push notification.") that includes the push message and message content. A push
    notification specifically sends the push message. You can update a standard platform
    notification and use it as a push notification that includes the push message.

Add the new push notification to the Push Default Registration table
:   To ensure that a new push notification is included and enabled in the notification
    preferences of your users, [register a new
    push notification](https://servicenow-prod.fluidtopics.net/qlNqgixWmMVWcjuGtUZrtg "After you create a new push notification, add it to the Push Default Registration table. Push notifications registered in this table are listed and automatically enabled in the notification settings of your ServiceNow mobile app users.") in the Push Default Registration table. The notification is
    listed in the notification preferences of your users the next time that they log in to
    the ServiceNow mobile app.

## What to do --- ServiceNow mobile app users {#r_PushNotificationSetupSN__section_uk5_nbd_l1b}

Download the ServiceNow mobile app
:   Install the ServiceNow mobile app on an iOS or Android mobile device.

Agree to accept push notifications
:   After installing the ServiceNow mobile app, users are asked to accept
    push notifications. When the instance receives the push notification acceptance message
    from a user, it creates a record in the Push Notification Installations
    \[sys_push_notif_app_install\] table. This record is what the instance uses to identify
    the device + mobile application combination necessary to identify a push notification
    recipient.

    The device then performs the following actions:

    * Obtains a token that identifies the device.
    * Triggers the creation of the device in the user notification preferences.
    {#r_PushNotificationSetupSN__ul_fnr_fgd_l1b}

Log in to the company instance from the ServiceNow mobile app
:   Logging in automatically subscribes users to the push-specific notifications
    registered in the Push Default Registration table.

Update preferences for receiving notifications on the ServiceNow mobile
app

:   Users can enable and disable through Notification Settings in the ServiceNow mobile app. They can set additional notification preferences, such as conditions or filters that affect notification delivery, by using the System Settings window on a desktop or mobile
    browser. For details, see [Setting notification preferences in Core UI](https://servicenow-prod.fluidtopics.net/J~6ogvfv1cwyysWDuxymsQ "You can set your own notification preferences, including personal subscriptions and channels for receiving them. All users can set these preferences through the Notifications tab of the System Settings window.").

## Next steps {#r_PushNotificationSetupSN__section_gwx_yff_k1b}

If you are an admin, review the base system notifications and determine if new [push message
content](https://servicenow-prod.fluidtopics.net/grGlMpSNla2eMhPKosrNkQ "Before you create a push notification, create the push message with the actual message content for the notification.") and [push
notifications](https://servicenow-prod.fluidtopics.net/6y4B~NLX8AxJKuVJdwxJuw "Email administrators can create a notification that specifically sends a push notification.") are needed.