---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Get an on-premise app

# Get an app as an on-premise customer {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Procure and download an encrypted app from the ServiceNow Store for use with your on-premise (self-hosted) instance.

## Before you begin

You must be logged in to the ServiceNow Store with your Now Support account credentials.

Role required: none

## About this task

If your on-premise instance isn't connected to the internet or to the ServiceNow Store, you can download encrypted applications to use on your instance. Procure and download the application using a computer with internet access, then transfer the necessary files to your
instance.

If your on-premise instance has been connected to the ServiceNow Store, refer to [Getting apps and trials from the ServiceNow Store](https://servicenow-prod.fluidtopics.net/iZs8PaWHbKshojOD5rwBww "Learn more about the different procurement flows for apps from the ServiceNow Store.") instead.  
Important:  
You must repeat this process for each instance you want to upload the app to.

## Procedure

1. From a computer with internet access, log in to the ServiceNow Store and procure the app.  
   * For more details about procuring apps from the commercial ServiceNow Store, see [Getting apps and trials from the ServiceNow Store](https://servicenow-prod.fluidtopics.net/iZs8PaWHbKshojOD5rwBww "Learn more about the different procurement flows for apps from the ServiceNow Store.").
   * For more details about procuring apps in a regulated environment, see [Using the ServiceNow Store in a regulated environment](https://servicenow-prod.fluidtopics.net/lSFQwFTxqTlAH2fGBDsMTA "Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store.").
   {#get-app-on-prem__ul_wjx_cxk_1fc}
2. From the app listing details on the ServiceNow Store, select Manage Entitlements to confirm that all of your instances have been entitled.
3. Select On-prem Download.
4. In the pop-up window, select which entitled instance you want to install the app to.
5. Add an encryption certificate.
   * If you don't have a certificate or if your certificate is expired, select Generate New Certificate. For more information about generating certificates, see [How to generate and upload a certificate for on-prem store app \[KB1080332\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080332).
   * If you have already generated a certificate to install an app on a different instance, you can use the same certificate. Select Upload New Certificate and upload the certificate that was saved previously.
   * If you have already downloaded an app for the selected instance, you can use the same certificate. The certificate might be automatically populated in this case.
   {#get-app-on-prem__choices_dp2_vmd_fdc}
6. Select Download Application to download an encrypted .store file.  
   Note:  
   The .store file has an expiration date two weeks from the date of download. If more than two weeks pass before you upload it to your instance, you must download a new .store file.

## What to do next

Transfer the .store file to your on-premise instance to upload the app. For more information, see [Upload an app to an on-premise instance](https://servicenow-prod.fluidtopics.net/L9KqMeECrauzWh53kdlMaA "Upload an application's encrypted file to your on-premise instance to make it available for installation.").