---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email client

# Email client {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Send email directly from any record, such as an incident, change request, or problem
record.

## Using the email client {#c_EnableTheEmailClient__section_ux3_f2t_4lb}

You can use the email client either from a form or the record view in a workspace.

* To open the email client from a form, open a record and click the more options menu (![More options menu]()). Click the email icon (![Email icon]()).
* To open the email client in a workspace, open a record and click the menu icon (![More UI Actions menu]()). Click Compose Email.
{#c_EnableTheEmailClient__ul_gmz_brt_4lb}

The email client looks like a standard email interface, which contains a toolbar for text
formatting and adding
attachments.  
The email client uses the multipart/mixed content type and supports HTML markup in the message body.  
Note:  
The Subject field on the email client allows a larger character count than the default setting for the Subject field on the Email \[sys_email\] table. If the subject text from the client is being truncated, increase the Max length value for the Subject field on the Email table.

For more information on using the email client in a workspace, see [Communicating via email in workspace](https://www.servicenow.com/docs/access?context=using-email&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

## Activation information {#c_EnableTheEmailClient__section_oh2_ygs_4lb}

The email client is activated with the Email Client plugin (com.glide.email_client), which
is active by default on the ServiceNow AI Platform.

The email client is enabled by default on the incident table. To enable the email client
for another table, add the email_client dictionary attribute on the
table's collection record. For more information, see [Enable the email client for a table](https://servicenow-prod.fluidtopics.net/dXONRkRxGr61hrCnaDxJ8w "Enable the email client for a table so that users can send emails directly from the table record.").

The email client is enabled by default on the change table.

Give users access to the email client by assigning them the email_composer role.

## More setup {#c_EnableTheEmailClient__section_jbj_j2t_4lb}

You can configure the email client by creating an Email Client Configuration
\[sys_email_client_configuration\] record. For more information, see [Email client configurations](https://servicenow-prod.fluidtopics.net/qOVfBSMaawkp95Q4nD86RQ "Use email client configurations to manage the behavior of your email client. Each configuration consists of different email controls for setting allowable email recipients and email addresses.").  
You can also create email client templates or quick messages to use predefined content in email client messages. For more information, see the following:

* [Create an email client template](https://servicenow-prod.fluidtopics.net/W8oYNHpxNC_88JNAaFyzoA#t_CreateAnEmailClientTemplate "Create a different template for each table that uses the email client to pre-populate data for recipients and email content.")
* [Composing emails with quick messages](https://servicenow-prod.fluidtopics.net/lC2mGwvAC2E1oKU1WgS3ig "Insert predefined content into the message body of emails that you send from the email client.")
{#c_EnableTheEmailClient__ul_mf2_4c5_4lb}

Optionally, you can give users the option to send email client messages as SMS text
messages. For more information, see [Enable SMS delivery with the email client](https://servicenow-prod.fluidtopics.net/D8ZcaW17Gas41ydeE_49Mw "Give users the option to send an email client message as an SMS text message.").