---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Make a notification mandatory

# Make a notification mandatory {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To prevent users from turning off or deleting a subscription to a notification, make
the notification mandatory.

## Before you begin

Role required: admin

## About this task

When you make a notification mandatory, the notification is locked in user
notification preferences, preventing the user from removing or unsubscribing to the
notification, filtering it, or changing the schedule.

Users receive mandatory notifications even if they disable notifications.  
Note:  
Mandatory notifications apply to only the primary device of the user. You cannot make a notification mandatory for secondary devices.

## Procedure

1. Navigate to AllSystem NotificationEmailNotifications.
2. Open the appropriate notification.
3. Configure the form and add the Mandatory field.  
   Note:  
   This field does not display by default.
   1. Select the context menu icon (![Context menu icon]()) and select ConfigureForm Layout.
   2. Select the Mandatory field and the order in which you want the field to appear.
   3. Select Save.  
      For more information about configuring the form layout, see [Configuring the form layout](https://servicenow-prod.fluidtopics.net/1phGIP6~lfwMUKKczOxN0Q#configure-form-layout "Administrators or users with the personalize_form role can configure the form and related list layout.").
   {#t_MakingANotificationMandatory__substeps_zpw_jsj_c1b}
4. Select the Mandatory check box.  
   When a user checks their notification preferences, the control button for the
   mandatory notification is on and is read only.

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