---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable basic email

# Enable basic email {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable basic email to use ServiceNow - provided email servers
and accounts.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem PropertiesEmail Properties.
2. Configure these email properties and select Save.  
   {#t_ConfiguringStandardEmail__table_unm_nyk_lp__entry__4}

   | Property section | Label | System property | Setting required |
   |-|-|-|-|
   | Outbound Email Configuration | Email sending enabled | glide.email.smtp.active | Yes |
   | Inbound Email Configuration | Email receiving enabled | glide.email.read.active | Yes |
   [Table 1. Email property descriptions]

   {#t_ConfiguringStandardEmail__table_unm_nyk_lp}

*[\>]: and then