---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Contact a seller

# Contact a seller {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Contact the provider of an app through the ServiceNow Store to ask questions about the app and its procurement.

## Before you begin

Role required: None

If an app is provided by a partner of ServiceNow, you can contact the provider through the ServiceNow Store with or without logging in.

If you have questions about an app offered by ServiceNow, contact your account manager or a ServiceNow sales representative.

## Procedure

1. From the summary section of the app listing details, select Contact Seller.
2. On the contact form, fill in the fields, which depend on whether you're logged in with your Now Support credentials.

   | Logged in status | Fields displayed |
   | Logged in | Provide the reason for contacting the seller and your message. |
   | Not Logged in | On the guest contact form, fill in the fields. For a description of the field values, see [Guest contact form fields](https://servicenow-prod.fluidtopics.net/daZL0Q73M7KvfNIUml5RtQ "A description of the fields on the Guest contact form in the ServiceNow Store."). |
   |-|-|

   {#contact-seller__choicetable_z3s_bpn_bdc}
3. Select Send to submit the form.
{#contact-seller__steps_jw1_41w_zcc}

## Result

If you contacted the vendor about a purchase, you might receive an email notification from the ServiceNow Store informing you that the seller has agreed to a custom order. In this case, you can procure the app from the ServiceNow Store according to the terms described in the email.

Otherwise, the seller responds to you directly using the contact information that's provided in the contact form or that's associated with your Now Support account.