--- sourceDocument: Xanadu ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # External Content Q\&A Genius Results # External Content Q\&A Genius Results {#ariaid-title1} * Release version: Xanadu * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read External Content Q\&A Genius Results display concise, actionable AI-generated answers derived from documents in your Microsoft SharePoint Online instance. Important: Starting with the Now Assist in AI Search 10 release, the External Content Q\&A Genius Results feature is being prepared for future deprecation. This feature is no longer installed on new instances and is removed from instances where it's not in use, but will continue to be supported on instances where it's in use. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. ## External Content Q\&A Genius Results overview {#external-content-qna__section_fb3_xcp_2bc} The External Content Q\&A Genius Result configuration searches for documents relevant to your search using an Integration Hub subflow. If it finds sufficiently relevant documents, it sends them to the Now LLM Service, which generates answers from their content and metadata. Each External Content Q\&A Genius Result answer card includes a generated answer. For reference, the answer card also includes a link you can select to download the source documents. Note: Because the External Content Q\&A Genius Result answer is automatically generated, it's a good idea to review it for accuracy. You can provide feedback on the answer by selecting the thumbs-up icon ![]() if the generated answer is accurate, or the thumbs-down icon ![]() if it's not. Your feedback helps ServiceNow improve future versions of this Genius Result configuration. When searching for relevant documents, the system uses your Microsoft SharePoint Online credentials and user profile, so your searches generate External Content Q\&A Genius Result answers from documents that you can access. ## Enabling External Content Q\&A Genius Results {#external-content-qna__section_png_1mk_kbc} To make External Content Q\&A Genius Results available for use in AI Search applications, administrators first need to perform the following steps: 1. Ensure that the ServiceNow IntegrationHub Enterprise Pack Installer \[com.glide.hub.integrations.enterprise\] plugin is installed on your instance. If this plugin isn't installed, you can request it. For details on requesting IntegrationHub plugins, see [Request an Integration Hub plugin](https://www.servicenow.com/docs/access?context=request-integrationhub&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US). 2. Create and configure an OAuth application in the Microsoft Azure portal to verify and authorize connection requests from your ServiceNow AI Platform® instance. To learn about this procedure, see [Configure OAuth application in Microsoft Azure](https://www.servicenow.com/docs/access?context=configure-oauth-application-in-microsoft-azure&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US). 3. Add the AllSites.FullControl SharePoint delegated permission (and grant admin consent) to your new OAuth application in the Microsoft Azure portal. For details on this procedure, see [Configure SharePoint API permissions for your External Content Q\&A Genius Results OAuth 2.0 application](https://servicenow-prod.fluidtopics.net/VCmKn2vT_WNOxAfYi6WyeA "Add the AllSites.FullControl SharePoint API delegated permission to your External Q&A Genius Results OAuth 2.0 application in Microsoft Azure portal and grant admin consent to allow the application to access this permission. The OAuth 2.0 application for External Q&A Genius Results requires the delegated permission to search your Microsoft SharePoint Online sites."). 4. Define OAuth configuration settings for External Content Q\&A Genius Results. For full details on the required OAuth settings, see [Configure OAuth settings for External Content Q\&A Genius Results](https://servicenow-prod.fluidtopics.net/cdSkJLxiv_PqFwsUatdZtg "Configure the settings that External Content Q&A Genius Results need to interact with your Microsoft SharePoint Online instance."). {#external-content-qna__ol_t5d_g4k_kbc} Next, search administrators need to enable External Content Q\&A Genius Results in one or more AI Search portals. To learn about this procedure, see [Enable Now Assist Genius Results in AI Search portals and mobile applications](https://servicenow-prod.fluidtopics.net/PJ5WolqUfLttudrs2ErbhA "Specify the Now Assist Genius Result types you want to make available in each of your AI Search portals and mobile applications."). Once all these steps are completed, AI Search portal users can authorize External Content Q\&A Genius Results for their searches by authenticating with Microsoft SharePoint Online. For details on this authentication procedure, see [Sign in to Microsoft SharePoint Online to authorize External Content Q\&A Genius Results](https://servicenow-prod.fluidtopics.net/hh7PNhRp9jI3KBR2XJdtkQ "Obtain an OAuth 2.0 token from Microsoft SharePoint Online so that External Content Q&A Genius Results can find documents and generate answers when you search."). Note: When you activate External Content Q\&A Genius Results in a search application, they're available to all users with Microsoft SharePoint Online credentials who search using that application. ## Limitations {#external-content-qna__section_irz_bmk_kbc} By default, External Content Q\&A Genius Results only support English-language searches. Administrators can enable support for other languages by activating Dynamic Translation. To learn more about how content and answers are translated, see [Dynamic Translation for Now Assist Q\&A Genius Results](https://servicenow-prod.fluidtopics.net/p_NtSxUvgDsfl_uqzIGepw "Dynamic Translation improves the international search experience for knowledge article content. When Dynamic Translation is activated, AI Search can generate Now Assist Q&A Genius Result answers from non-English knowledge articles. Dynamic Translation also enables AI Search to translate Now Assist Q&A Genius Result answers into the search user's language."). For more details on Dynamic Translation, see [Dynamic Translation](https://servicenow-prod.fluidtopics.net/ynKF1znnbkzN46WENUAshA "With Dynamic Translation you can support machine translation from one language to another across your instance."). External Content Q\&A Genius Results only generate answers from documents found in your Microsoft SharePoint Online instance. They don't generate answers from sites found in your instance. ## Interaction with other search features {#external-content-qna__section_lmg_dmk_kbc} The following table describes the interactions between External Content Q\&A Genius Results and other search features. {#external-content-qna__table_qx4_4vz_nrb__entry__2} | Feature | Interaction with External Content Q\&A Genius Results Genius Results | |-|-| | [Result improvement rules](https://servicenow-prod.fluidtopics.net/J~mLT_HXtldLRqaNKcQgSw "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") | When computing External Content Q\&A Genius Result answers, AI Search doesn't apply your result improvement rules because they don't operate on documents from your Microsoft SharePoint Online instance. | | [Stop words](https://servicenow-prod.fluidtopics.net/Cim4Rf8qhGT64T_dt2XUZA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") | When computing External Content Q\&A Genius Result answers, AI Search doesn't remove stop words from your search. | | [Synonyms](https://servicenow-prod.fluidtopics.net/cjrGZ8bePEfjKrApMpyYnQ "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") | When computing External Content Q\&A Genius Result answers, AI Search doesn't expand synonyms found in your search. | | [Typo handling](https://servicenow-prod.fluidtopics.net/pmfC8lQxxBx7TjVN98~VRA "AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms.") | When computing External Content Q\&A Genius Result answers, AI Search doesn't correct misspelled search terms. | [ ] {#external-content-qna__table_qx4_4vz_nrb} * **[Configure SharePoint API permissions for your External Content Q\&A Genius Results OAuth 2.0 application](https://servicenow-prod.fluidtopics.net/VCmKn2vT_WNOxAfYi6WyeA)** Add the AllSites.FullControl SharePoint API delegated permission to your External Q\&A Genius Results OAuth 2.0 application in Microsoft Azure portal and grant admin consent to allow the application to access this permission. The OAuth 2.0 application for External Q\&A Genius Results requires the delegated permission to search your Microsoft SharePoint Online sites. * **[Configure OAuth settings for External Content Q\&A Genius Results](https://servicenow-prod.fluidtopics.net/cdSkJLxiv_PqFwsUatdZtg)** Configure the settings that External Content Q\&A Genius Results need to interact with your Microsoft SharePoint Online instance. * **[Restrict the Microsoft SharePoint Online sites that External Content Q\&A Genius Results can search](https://servicenow-prod.fluidtopics.net/SP_2nVe85SAcKpHih9bi9w)** Define a Microsoft Keyword Query Language (KQL) query to restrict the set of Microsoft SharePoint Online sites (paths) that External Content Q\&A Genius Results can search for documents. Only documents that satisfy your query are eligible for External Content Q\&A Genius Result answer generation. * **[Sign in to Microsoft SharePoint Online to authorize External Content Q\&A Genius Results](https://servicenow-prod.fluidtopics.net/hh7PNhRp9jI3KBR2XJdtkQ)** Obtain an OAuth 2.0 token from Microsoft SharePoint Online so that External Content Q\&A Genius Results can find documents and generate answers when you search.