---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Request a translation for an email notification, template or layout

# Request a translation for an email notification, template or layout {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request a translation to send an email in the recipient's preferred
language.

## Before you begin

An email notification must exist. For more information, see [Create an email notification](https://servicenow-prod.fluidtopics.net/1uxmFe3Zi5x_C3q5DOmU5Q "Create an email notification specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest.").

You must activate the Glide Notification Translation (com.glide.notification.translation) plugin.

The [Localization Framework settings](https://servicenow-prod.fluidtopics.net/ksQEsaaN5yoAF5fWb3OkDA "You can define translation and workflow preferences for one or more languages and for one or all the available artifacts with Localization Framework settings.") should be configured to request the translation for the artifact configurations and add languages.

Role required: admin

## About this task

Notification recipients must be defined as active users in the User \[sys_user\] table
and have a valid email address defined for their primary channel (device) in the
Notification Device \[cmn_notif_device\] table.

## Procedure

1. Navigate to the email item for which you want to request a translation.
   * For notifications, navigate to AllSystem NotificationEmailNotifications
   * For templates, navigate to AllSystem NotificationEmailTemplates.
   * For layouts, navigate to AllSystem PolicyEmailLayouts.

   {#request-translation-and-send-email-notification__choices_phr_44x_h5b}  
   Note:  
   Static translation is not supported for email notifications of type Meeting Invitation.
2. Select the item you want to translate from the list.
3. Select Request Translation and select the languages to translate into.
4. Select Submit.
{#request-translation-and-send-email-notification__steps_okp_n1p_ttb}
**Related tasks**   

* [Enable static translation](https://servicenow-prod.fluidtopics.net/Ian6GdhHTQPjyjzg2CMB3A "Enable static translation of notifications for the global application.")

*[\>]: and then