---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create a transaction call chain register

# Create a transaction call chain register {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a call chain register to record call chain information for a problematic (or
slow) transaction during the next occurrence of that URL. You specify that the next
occurrence of the transaction URL should be persisted with all of its call chain
information.

## Before you begin

Role required: admin

## Procedure

1. Navigate to the Transaction Log or Slow Transactions list, select the problematic transaction, and enable recording of the call chain.

   | Type of Log | Steps |
   | Transaction Log | 1. Navigate to System LogsTransactions 2. To aid in debugging, filter and group the Transaction Log by application scope, limiting transactions that appear to only those transactions originating in specific scopes. 3. Select the problematic transaction. 4. In the Transaction Log Entry form, select Open Record, then select Record call chain of next occurrence. {#create-transaction-call-chain-register__ol_f3l_44n_f4b} |
   | Slow Transactions | 1. Navigate to System DiagnosticsStatsSlow Transactions 2. To aid in debugging, filter and group the Slow Transactions list by application scope, limiting transactions that appear to only those transactions originating in specific scopes. 3. Select the problematic transaction. 4. In the Slow Transactions form, click Open Record, then select Record call chain of next occurrence. |
   |-|-|

   {#create-transaction-call-chain-register__choicetable_nc2_kmn_f4b}
2. On the Transaction Call Chain Register form, fill in the fields.  
   For a description of the field values, see [Transaction call chain register form](https://servicenow-prod.fluidtopics.net/q6wRUHV3ryS~w9JlRpQwoQ "A description of the fields in the Transaction Call Chain Register form.").
3. Select Submit.
{#create-transaction-call-chain-register__steps_rxq_bcg_f4b}

## Result

A call chain register is created to designate that the next occurrence of the transaction URL should be persisted with all of its call chain information.  
Note:  
Once the call chain is recorded (true appears in the Recorded field), you can view it in the Transaction Call Chain Register form itself.

## What to do next

[Review a transaction call chain](https://servicenow-prod.fluidtopics.net/KFZgd77klb5u95EWvb8iyA "Use Transaction Call Chains to review the resulting call chain for a selected transaction. You can use the information in Transaction Call Chains can help debug performance issues.")

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