---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Task relationships with UI actions

# Task relationships with UI actions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After defining task relationships, you can use UI Actions to define the task relationship when a new task is being created from an old task.
Below are a few examples.  
Warning:  
These examples may not work on all instances. They are provided as illustrative examples.

## UI Actions examples

**Cause an incident**

This UI Action allows the change management team to log an incident directly from the
change request and records that the change caused the incident.  
Create a UI Action on the Change Request \[change_request\] table and place the following into the script:

    var inccaus =new GlideRecord("incident");
    inccaus.short_description= current.short_description;
    inccaus.comments= current.comments.getHTMLValue();
    // inccaus.parent = current.sys_id;
    inccaus.insert();
    CauIncident();
     
    gs.addInfoMessage("Incident "+ inccaus.number+" created");
    action.setRedirectURL(current);
    action.setReturnURL(inccaus);
     
     
    function CauIncident(){
    var m2m =new GlideRecord('task_rel_task');
    m2m.initialize();
    m2m.child= current.sys_id;
    m2m.parent= inccaus.sys_id;
    m2m.type.setDisplayValue("Caused by::Causes");
    m2m.insert();}

**Cause a problem**

This UI Action allows the change management team to record a problem from a change request
and record that the change caused the problem.  
Create a UI Action on the Change Request \[change_request\] table and paste the following script:

    var probcaus =new GlideRecord("problem");
    probcaus.short_description= current.short_description;
    probcaus.comments= current.comments.getHTMLValue();
    // probcaus.parent = current.sys_id;
    probcaus.insert();
    CauProblem();
     
    gs.addInfoMessage("Problem "+ probcaus.number+" created");
    action.setRedirectURL(current);
    action.setReturnURL(probcaus);
     
     
    function CauProblem(){
    var m2m =new GlideRecord('task_rel_task');
    m2m.initialize();
    m2m.child= current.sys_id;
    m2m.parent= probcaus.sys_id;
    m2m.type.setDisplayValue("Caused by::Causes");
    m2m.insert();}

**Fix a problem**

This UI Action allows a change request to be generated from a problem, recording that the
change fixes the problem.  
Create a UI Action on the Problem \[problem\] table, and paste the following code:

    var fixchg =new GlideRecord("change_request");
    fixchg.short_description= current.short_description;
    fixchg.comments= current.comments.getHTMLValue();
    // fixchg.parent = current.sys_id;
    fixchg.insert();
    FixChange();
     
    gs.addInfoMessage("Change "+ fixchg.number+" created");
    action.setRedirectURL(current);
    action.setReturnURL(fixchg);
     
     
    function FixChange(){
    var m2m =new GlideRecord('task_rel_task');
    m2m.initialize();
    m2m.child= current.sys_id;
    m2m.parent= fixchg.sys_id;
    m2m.type.setDisplayValue("Fixes::Fixed by");
    m2m.insert();}