---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# User administration

# User administration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage the individuals who can access your instance by defining them as users in the system. Create user groups and assign users to them. Use roles to specify what different users and user groups can see and do.

## Get started {#c_UserAdministration__section_lyk_l1d_kxb}

|-|-|-|
| [ExploreLearn about User administration.](https://servicenow-prod.fluidtopics.net/Ir3rDDXlGyau7bhSwBY_CA "Learn more about user administration for your instance.") | [Create users, companies, and departmentsCreate records for users or enable self-registration. Optionally create companies and departments to further categorize users.](https://servicenow-prod.fluidtopics.net/SiZ~UPeGxyZiz2MBdwp41Q "Create user records for the individuals who access your instance. Users can be assigned to groups with defined roles to determine what records and actions they can access.") | [Create groupsCreate and manage groups that you can grant roles to and assign users to for efficiency.](https://servicenow-prod.fluidtopics.net/T6IbnGl6LBd7v6Clrfh1lQ "Admins can add users to one or more groups.") |
| [Manage rolesManage roles that govern what users and groups with that role can do.](https://servicenow-prod.fluidtopics.net/HaFMZIREB5VNItHhpK4qRA "Administrators can create and configure roles that grant specific permissions, which govern what users and groups with that role can do.") | [Monitor user activityMonitor user activity and troubleshoot issues by impersonating users and managing sessions.](https://servicenow-prod.fluidtopics.net/QTEXBQNEeIAYbwNWsDDczA "Learn about the tools available to administrators for monitoring users on their instance.") | [Monitor instance usageTrack application usage on your instance.](https://servicenow-prod.fluidtopics.net/Tmalfql3t58NLaj1nAiJ_g "You can track application usage on your instance through the Application Usage Overview and the ServiceNow Store Usage overview dashboards.") |
[ ]

{#c_UserAdministration__table_myk_l1d_kxb}

## Troubleshoot and get help {#c_UserAdministration__section_qyk_l1d_kxb}

* [ServiceNow Community forums](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#c_UserAdministration__ul_ryk_l1d_kxb}