---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Viewing instance-level entitlements

# Viewing instance-level entitlements in Subscription Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

View a complete list of the product subscriptions purchased for your current instance.

## Key benefits {#viewing-instance-level-entitlements__section_an2_n24_21c}

* View details for product subscriptions, including purchase information and usage history by selecting the product name.
* Plan for future purchases and keep subscriptions current by monitoring the start and end dates for each of your product subscriptions.
* Stay in compliance by monitoring the subscription allocation values in the Status column.
{#viewing-instance-level-entitlements__ul_qbq_n24_21c}  
Figure 1. Instance-level entitlements

## Accessing your instance-level entitlements {#viewing-instance-level-entitlements__section_rf5_kf4_21c}

Access your instance-level entitlements by navigating to AdminSubscription ManagementSubscriptions or AllSubscription ManagementAll Subscriptions.

## Subscription types {#viewing-instance-level-entitlements__id_z2g_gg4_21c}

Identify which type of subscriptions you have and whether to allocate subscriptions manually by viewing the values in the Type column.

Per-User
:   Provides entitlements to users according to their assigned roles and associated access rights. You allocate per-user subscriptions manually by adding groups with metered roles or access rights to a product subscription. Subscription Management helps you with the allocation process by recommending groups based on their role assignments.

Unrestricted User
:   Provides entitlements for an organization's number of active users regardless of their role assignments. An active user is any user whose record in the Users \[sys_user\] table has a value in the User ID field and has the Active field set to true.

Capacity
:   Automatically tracks measured units, and counts of transactions, records created, or resources managed such as devices, software, or nodes.

Unlimited
:   Provides entitlements for active users, with no limit to the number of users that can be allocated. An active user is any user whose record in the Users \[sys_user\] table has a value in User ID field
    and has the Active field set to true.

Display Only
:   Displays information. This type of subscription doesn't support allocation.

## Subscription status {#viewing-instance-level-entitlements__id_dcg_lg4_21c}

Determine whether your subscription allocations are in compliance by viewing the values in the Status column.

Compliant
:   The number of allocated subscriptions is below the number of purchased subscriptions.

Near capacity
:   The number of allocated subscriptions exceeds the threshold for your instance. You define the threshold on the Settings tab.

Even
:   The number of allocated subscriptions equals the number of purchased subscriptions.

Over-allocated
:   The number of allocated subscriptions exceeds the number of purchased subscriptions.

Account-level only
:   The subscription allocation status isn't calculated. Only applies to Creator Plus products.
{#viewing-instance-level-entitlements__sub-mgt-status-descriptions}

## Missing subscriptions {#viewing-instance-level-entitlements__section_opb_mg4_21c}

Purchased subscriptions might not appear on the Subscriptions tab for one or more of the following reasons:

* Subscription data arrives on production instances only.
* Self-hosted instances don't receive subscription information. Contact your account manager for assistance.
* Subscription data might not yet have arrived. The data is downloaded daily.
{#viewing-instance-level-entitlements__ul_o22_ng4_21c}

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