---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Notifications

# Notifications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use ServiceNow® Notifications to manage system email, create system
notifications, and configure how your system responds to inbound email.

|-|-|-|
| [Email Administration With email notifications use email properties to define your instance and set up email accounts](https://servicenow-prod.fluidtopics.net/o_LKQm4Zi2POzVjLiBhHRQ "All email notifications use the email properties that you define for your instance and the email accounts that you set up. Your email service can also affect the successful transmission of incoming and outgoing email.") | [System Notifications Set up notifications alerts for record changes via email, SMS text message, push notification, or messaging app](https://servicenow-prod.fluidtopics.net/Fi68JrZiZ6CXtsvsTAsf2g "Set up notifications to alert users of record changes that may concern them. You can notify users via email, SMS text message, push notification, or messaging app.") | [Provider Notifications Send notifications directly to recipients via the provider on supported channels](https://servicenow-prod.fluidtopics.net/f1X2bIEITckG~jYrKYHW5g "Send notifications directly to recipients via the provider on supported channels. Notifications can be simple messages for review, or actionable messages with buttons that users can select to perform certain actions.") |
| [Email Client Send email directly from any record, such as an incident, change request, or problem record](https://servicenow-prod.fluidtopics.net/LSjAxZY99xGxOmHeaNR0Ow "Send email directly from any record, such as an incident, change request, or problem record.") | [Inbound EmailConfigure your instance to send replies, create incidents, or update records automatically in response to inbound emails](https://servicenow-prod.fluidtopics.net/Wq3ZPDho9R2qlXqMbqdI8A "Save time from responding to emails manually when you configure your instance to send replies, create incidents, or update records automatically in response to inbound emails.") | [Notification PreferencesWith notification preferences you can manage and choose the notifications you want to receive](https://servicenow-prod.fluidtopics.net/qcCrMm_vNTyAMTNQRbkKlg "With notification preferences you can manage and choose the notifications you want to receive.") |
[ ]

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## Troubleshoot and get help {#notifications__section_hmf_nfk_bzb}

* [Troubleshooting Notification emails](https://servicenow-prod.fluidtopics.net/SHxMvAzWvIY03fxq7AtH3g "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.")
* Ask or answer questions in the [Platform](https://community.servicenow.com/community/service-automation-platform) community
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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