---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Dynamic Translation for Agent Chat overview

# Dynamic Translation for Agent Chat overview {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Dynamic Translation for Agent Chat (DTAC) translates chat conversations from one language to
another. This translating enables agents and requesters to have chat conversations with each other
without the need of a shared language.
For example, a requester who speaks only French starts a chat conversation with a live agent
who speaks only English. From the requester's view, the entire conversation is conducted in
French, while from the agent's view, the entire conversation is conducted in English.  
DTAC enables cross-locale support teams and merger and acquisition projects to save time and money by handling larger volumes of chat conversations from other regions.  
Note:  
* DTAC is supported on Agent Workspace, not on Connect Support.
* DTAC is currently not supported when autopilot is in progress. When the requester responds to prompts from autopilot topics, these responses are not translated for the agent, even if DTAC is turned on for that conversation. See [Conversation Autopilot](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&version=xanadu&pubname=xanadu-conversational-interfaces&section=ci-conversation-autopilot&ft:locale=en-US) for more information.
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## How DTAC works {#ci-dtac-overview__section_hyl_wvx_kpb}

DTAC uses [Dynamic translation](https://servicenow-prod.fluidtopics.net/shZNBCleW3y1lKCDd76uzA "Using dynamic translation, you can customize email notifications automatically for users across multiple regions based on their preferred language.") and a translation service provider to translate chat conversations in real time. Available translation service providers include:

* [Set up Google cloud translator service spoke](https://servicenow-prod.fluidtopics.net/ix8yXspuuXVWNw~h1yg96g "Integrate your Google account with your ServiceNow instance.")
* [Microsoft Azure Translator Service spoke](https://servicenow-prod.fluidtopics.net/F3sQjXHuLS0CcEhBKE9sGQ "Microsoft Azure Translator Service spoke provides subflows and actions to detect and translate user-entered text, using the Microsoft machine translation service. Dynamic Translation supports detection and translation of single texts and multiple texts.")
{#ci-dtac-overview__ul_ir4_xvx_kpb}

## Mobile clients {#ci-dtac-overview__section_dyk_wfg_cqb}

DTAC is available for requesters on Agent Chat in
mobile for iOS and Android.

## Translation support limited to one language {#ci-dtac-overview__section_sth_yfd_lpb}

DTAC can only support translation from one language to another therefore additional agents or managers joining chat sessions should speak the same language as the primary agent.

* Agent chat transfers -- Agents transferring a chat conversation should both speak the same language.
* Managers joining chat conversation -- Managers joining chat conversation to monitor or assist agents should speak the same language as the primary agent.
{#ci-dtac-overview__ul_bwl_zfd_lpb}

## Chat summarizations {#ci-dtac-overview__section_qlr_3zn_2cc}

DTAC also translates chat summarizations.

## Agent presence states {#ci-dtac-overview__section_y5l_jf5_crb}

DTAC does not translate agent presence states.

## Attachments within DTAC {#ci-dtac-overview__section_ncb_5cy_1mb}

When inserting an attachment into a chat, DTAC does
not translate the file name or the contents of the attachment.