AI Search

  • Release version: Xanadu
  • Updated July 31, 2025
  • 1 minute to read

    • The ServiceNow® AI Search application provides a consumer-grade search engine for ServiceNow® Service Portal, ServiceNow® Now Mobile, and ServiceNow® Virtual Agent . Intelligent query features help you quickly find the answers you need.

    Get started

    Note:
    AI Search isn't available in personal developer instances (PDIs).

    Extend AI Search with apps from the ServiceNow® Store

    Analyze trends for search query traffic, review indexed record counts and configuration settings, and preview search query results with Advanced AI Search Management Tools.