---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# AI Search

# AI Search {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow® AI Search application provides a consumer-grade search engine for ServiceNow® Service Portal, ServiceNow® Now Mobile, and ServiceNow® Virtual Agent . Intelligent query features help you quickly find the answers you need.

## Get started {#overview-ais__section_ix3_4gn_kmb}

|-|-|-|
| [Explore Learn about AI Search features.](https://servicenow-prod.fluidtopics.net/zrC4YAWDTs7eD4z3aqi5YA "Learn about AI Search features that enable you to provide consumer-grade search experiences for your users.") | [Configure Configure searchable content, search experiences, and ServiceNow AI Platform® search applications.](https://servicenow-prod.fluidtopics.net/eWrV8nBYqtGiaxUMrWEY3A "Plan and configure your AI Search implementation.") | [Integrate Integrate AI Search functionality into other ServiceNow AI Platform applications.](https://servicenow-prod.fluidtopics.net/tHv3tP81hkWegFK6Y9zXNw "AI Search integrates with other ServiceNow AI Platform applications. Populate your UI Builder pages with search components and customize display of search results and Genius Results with EVAM definitions. Improve incident deflection in Service Portal by configuring AI Search Assist for record producers.") |
| [Search Find your answers using AI Search.](https://servicenow-prod.fluidtopics.net/pYnJiDY86yBZDgo79tODSg "See how AI Search displays search results, refinement filter options, and Genius Result answers. Learn how to search using the AI Search query language. Understand when and how AI Search automatically resubmits queries.") | [Administer Gain deeper insights into AI Search behavior.](https://servicenow-prod.fluidtopics.net/XF3U5W3zvJcU0Bl_fhc2CA "Learn how AI Search features and behavior affect indexing and search. Gain insight into AI Search behavior by reviewing log messages, ingestion history for indexed sources, and session debugging messages.") | [Reference Get details on AI Search system properties and features.](https://servicenow-prod.fluidtopics.net/fh1iKEnPg0PrBzu6pFXaRA "These reference topics provide additional information about AI Search installed components, system properties, features, and forms.") |
[ ]

{#overview-ais__table_iwv_lpv_klb}  
Note:  
AI Search isn't available in personal developer instances (PDIs).

## Extend AI Search with apps from the ServiceNow® Store {#overview-ais__section_tcm_hsr_ckb}

Analyze trends for search query traffic, review indexed record counts and configuration settings, and preview search query results with [Advanced AI Search Management Tools](https://servicenow-prod.fluidtopics.net/5VQpm1LHjeYUL47LE~V0Fw "ServiceNow Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution helps AI Search administrators analyze search query traffic trends, review indexed record and configuration settings, and preview search query results.").