---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Subscription-based notifications

# Subscription-based notifications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Subscription-based notifications enable users to proactively subscribe to items that
interest them and unsubscribe from messages that are not mandatory.

Users can also specify additional notification channels that each of their notifications can be
configured to use.

Before users can manage the notifications that are sent to them, administrators must create
email notifications to which users can subscribe. Administrators can also make subscription-based
notifications mandatory so users cannot unsubscribe to them. Then users can subscribe or
unsubscribe to the notifications, and add schedules and filters to the subscription to limit the
notifications that can be received.

Notifications that administrators mark as subscribable are automatically available in user
notification settings. Users are limited to one subscription per notification.  
Administrators should create subscription-based notifications when they do not want to specify users for a notification and want to let users proactively subscribe to the notification.  
Note:  
Subscription-based notifications are not domain aware and cannot support domain-specific settings.

## Subscriptions 2.0 plugin

The Subscription Based Notifications 2.0 plugin must be active to use subscribable
notifications. This plugin is active by default on all new and upgraded instances.

The plugin installs the Notification Subscription \[sys_notif_subscription\] table, which holds
user subscriptions to all notifications.

## Subscriptions and notification preferences {#c_SubscriptionBasedNotifications__section_bc5_z3d_d1b}

Users can subscribe to notifications available to them through their notification preferences.
In the Core UI interface, all users can set and modify their notification
preferences through the Notifications tab of the System Settings
window.
* **[Create personal notifications](https://servicenow-prod.fluidtopics.net/Kl3EpzqG6WejEMVy3rOxQQ)**   
  Create personal notifications, which are subscriptions to notifications of importance to you. You can apply conditions that control specific content included in your personal notification, and also enable or disable the channels for delivery.
* **[Create a service provider](https://servicenow-prod.fluidtopics.net/swXbxzkcI16xJzdiVvG87w)**   
  Administrators can configure service providers for devices that use SMS.
* **[Make a notification mandatory](https://servicenow-prod.fluidtopics.net/yUh1Qw5PWK_USPLfDk6BFQ)**   
  To prevent users from turning off or deleting a subscription to a notification, make the notification mandatory.
* **[Force a notification to be sent](https://servicenow-prod.fluidtopics.net/DiZj7wIhnJ71UMwhNwPqzw)**   
  To force a notification to be sent to the specified users, enable forced delivery.
* **[Create a notification filter](https://servicenow-prod.fluidtopics.net/Va46nWV9kmz5XZMecAOqXA)**   
  Notification filters enable a user to control the delivery of messages by creating special conditions on multiple tables in a single, reusable filter.