---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Getting on-premise apps

# Getting apps as an on-premise customer {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have an on-premise (self-hosted) instance, you can procure apps from the ServiceNow Store. Download encrypted apps and products to install on your instance, or connect your instance to the ServiceNow Store to sync purchases with your instance directly.

## Overview of using the ServiceNow Store for on-premise instances {#getting-apps-on-prem__cf-using-parent-workflow}

If you have an on-premise instance, there are two ways that you can procure apps and products from the ServiceNow Store.

* Use a computer with network access to download encrypted application files, and then transfer those files to your on-premise instance.
* Connect your on-premise instance to the ServiceNow Store to sync purchases with your instance and make them available for installation. Contact [Customer Service and Support](https://support.servicenow.com/now) to connect your instance to the ServiceNow Store.
{#getting-apps-on-prem__ul_rry_ltw_s2c}

## Procuring apps and products without connecting to the ServiceNow Store {#getting-apps-on-prem__section_xlw_d5w_s2c}

Use the following steps to procure apps and products without connecting your instance to the ServiceNow Store.

1. [Get an app as an on-premise customer](https://servicenow-prod.fluidtopics.net/6RjMRr~xp_ZdKEzfhTBiNA "Procure and download an encrypted app from the ServiceNow Store for use with your on-premise (self-hosted) instance.")

   Procure and download an encrypted app from the ServiceNow Store for use with your on-premise instance.
2. [Upload an app to an on-premise instance](https://servicenow-prod.fluidtopics.net/L9KqMeECrauzWh53kdlMaA "Upload an application's encrypted file to your on-premise instance to make it available for installation.")

   Upload an application's encrypted file to your on-premise instance to make it available for installation.
{#getting-apps-on-prem__cf-using-parent-steps-ol}

## Procuring apps and products by connecting to the ServiceNow Store {#getting-apps-on-prem__section_bt3_sg5_w2c}

After Customer Service and Support confirms that your instance is connected to the ServiceNow Store, follow the same steps used to procure and install applications in hosted instances. Refer to [Getting apps and trials from the ServiceNow Store](https://servicenow-prod.fluidtopics.net/iZs8PaWHbKshojOD5rwBww "Learn more about the different procurement flows for apps from the ServiceNow Store.") for more details.