---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Buy a partner app

# Buy a partner application {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Log in to the ServiceNow Store and purchase an application that lists a non-ServiceNow provider.

## Before you begin

You must be logged in to the ServiceNow Store with your Now Support account credentials.

Role required: none

## Procedure

1. Log in to the ServiceNow Store using your Now Support credentials.
2. Find and select the application in the ServiceNow Store to navigate to the listing details.
3. **Optional:** Select Request purchase to request approval from the provider if necessary.  
   You receive an email informing you whether your request is approved. If you have questions, you can contact the application provider. For more information about contacting a provider, see [Contact a seller](https://servicenow-prod.fluidtopics.net/9PVFkrjym6fzwRCEws7Y9g "Contact the provider of an app through the ServiceNow Store to ask questions about the app and its procurement.").
4. On the listing details page for the app, initiate the purchase by selecting Buy.
5. Select either Credit Card or Purchase Order as your payment type.

   | Payment type | Procedure |
   | Credit card | 1. Select Buy. 2. Enter an email address and credit card information. 3. Select Pay. {#buy-partner-app__ol_kkf_r5l_bdc} |
   | Purchase order | 1. Select Request Quote. You're sent an emailed quote from the ServiceNow Store so you can create a purchase order. 2. When the purchase order is complete, return to the application listing details and select Purchase with PO. 3. Enter the purchase order number and upload the purchase order. 4. Select Purchase. You're sent an emailed confirmation once the purchase order is processed. {#buy-partner-app__ol_t52_y5l_bdc} |
   |-|-|

   {#buy-partner-app__choicetable_rcj_45l_bdc}
6. **Optional:** If the application has custom terms and conditions, accept them through the ServiceNow Store.
   1. From the application listing details in the ServiceNow Store, select Accept Terms.
   2. Download and review the custom terms and conditions.
   3. Select the option to agree to the terms and conditions.
   4. Select Accept.
   {#buy-partner-app__substeps_oxr_yfd_jhc}

## Result

The application is available for installation from the Application Manager within 24 hours. For more information about using the Application Manager, see [Application Manager](https://servicenow-prod.fluidtopics.net/TWLo8XDHyBJoQq0lUZCphg "Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.").

Confirmation emails for the application and any dependencies that were procured are sent to the email address associated with your ServiceNow Store account.
If the application isn't available to install from the Application Manager within 24 hours, try the following actions.

* Verify that all necessary dependencies have been procured. For more information, see [Evaluating version requirements and dependencies](https://servicenow-prod.fluidtopics.net/mtedO4OWQRNNYCTdp9gQOg "Reviewing technical requirements when deciding to implement a new app, product, or integration is necessary to confirm that the software can work correctly in your environment. Verify version compatibility with your ServiceNow AI Platform instance and check dependencies to make sure an app will be ready to install after procurement.").
* If the previous options don't work, contact Now Support for assistance.
{#buy-partner-app__ul_bvs_d32_hhc}