---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email Administration

# Email Administration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

All email notifications use the email properties that you define for your instance and the email accounts that you set up. Your email service can also affect the successful transmission of incoming and outgoing
email.

## Get started {#email-administration-landing__section_dmh_h1r_bzb}

|-|-|-|
| [ExploreExplore email administration](https://servicenow-prod.fluidtopics.net/I1UcpsmDAJ9d95pXYHHVNg "Learn about email administration.") | [ConfigureConfigure email administration](https://servicenow-prod.fluidtopics.net/nRF1CDOwxxoZS~tqW6XtwQ "Setup basic and advanced email, configure email properties, activate email filter and services and grandt non admin user access to email APIs.") | [Email AccountsCreate, filter and service email accounts](https://servicenow-prod.fluidtopics.net/c9BUzWcaowSaWcSJjQ8fwQ "Use email administrator to create email accounts, email filter, and create an email account for Microsoft Graph.") |
| [Email EncryptionSecure/Multipurpose Internet Mail Extensions (S/MIME) is an end-end encryption protocol to support data confidentiality, authenticity, and integrity](https://servicenow-prod.fluidtopics.net/qsH2DxY7p4NjtrVE7QVVIA "Secure/Multipurpose Internet Mail Extensions (S/MIME) is an end-end encryption protocol for sending digitally signed and encrypted emails that support data confidentiality, authenticity, and integrity.") | [ReferenceReferences for email size limit and email bounce](https://servicenow-prod.fluidtopics.net/gheYbB~4bVFSj3NNnOMqCg "Reference section provides additional information about email administration.") |   |
[ ]

{#email-administration-landing__table_emh_h1r_bzb}

## Troubleshoot and get help {#email-administration-landing__section_jmh_h1r_bzb}

* [Troubleshooting Notification emails](https://servicenow-prod.fluidtopics.net/SHxMvAzWvIY03fxq7AtH3g "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.")
* Ask or answer questions in the [Platform](https://community.servicenow.com/community/service-automation-platform) community
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#email-administration-landing__ul_kmh_h1r_bzb}