---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email layouts

# Email layouts {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create reusable content for the message body of email templates.{#email-layouts__rn-feature-description-email-layouts}  
Figure 1. Email layout overview  
Administrators can use email layouts to:

* Ensure all email notifications have a consistent layout such as always displaying a header, body, and footer.
* Display static content on all email notifications such as a company logo or a background.
* Declare inline styles available for use in the message body of an email template such as setting a text font, size, and color.
* Provide users with links to common response actions such as unsubscribe from a notification or manage notification preferences.
{#email-layouts__ul_qf3_4ps_dw}  
Note:  
To display dynamic content such as mail scripts, use email templates. For more information, see [Create an email template](https://servicenow-prod.fluidtopics.net/Z9uRy7z_YTYDNgr_AhRnQw "You can create an email template with rich HTML formatting, rather than plain text.").  
Email layouts insert HTML elements into the message body of email templates. Any style elements you define in the email layout are available to the email template. Email layouts support style sheets in these formats.

* Internal style sheets defined within a `<style>` element.
* Inline styles within a `style` attribute.
{#email-layouts__ul_i3b_5mg_2w}  
By default, the system includes several sample layouts administrators can use to create their own layouts. Administrators can create email layouts using an inline HTML editor or manually entering HTML code. The system stores email layout records in the Email Layout \[sys_email_layout\] table.  
Note:  
If there is no content in the notification from either the notification record or the template, the layout won't be applied.
* **[Create an email layout](https://servicenow-prod.fluidtopics.net/Ls4tYoTTEXdTJXLQWysgwQ)**   
  Create an email layout to specify the HTML content you want to appear in the body of one or more email templates.

**Related concepts**   

* [Email templates](https://servicenow-prod.fluidtopics.net/iXLnNLgAAE9nyHDMEbRihw "Email templates enable administrators to create reusable content for the subject line and message body of email notifications.")
* [Email retention](https://servicenow-prod.fluidtopics.net/3xEJ4n8ulAVd4q4FGrIY0A "You can archive and eventually destroy email messages that you no longer need or if your Email table is excessively large.")
* [Watermarks on notification emails](https://servicenow-prod.fluidtopics.net/bHQBtKE5oqqm0bF97yvHOw "By default, a unique watermark label will be generated at the bottom of each notification email to allow matching incoming email to existing records.")
* [Email digests](https://servicenow-prod.fluidtopics.net/TeonCpDluhL1dVG~CpZSpQ "An email digest is a single email that summarizes the activity for a selected notification and its target record during a specified time interval. You can enable an email digest to reduce the number of notifications received when frequent updates to the associated record occur within a short time period.")
* [Domain separation and Notifications](https://servicenow-prod.fluidtopics.net/XNfc92L4MJNR37JtITEWXQ "Domain separation is supported in the Notifications application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
* [Email FAQs and troubleshooting notification emails](https://servicenow-prod.fluidtopics.net/SHxMvAzWvIY03fxq7AtH3g "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.")  
**Related tasks**   

* [Create notification categories](https://servicenow-prod.fluidtopics.net/N2jGMUoz_N4G6Yg~OInZSg "You can create notification categories to identify and group related notifications that are listed in the notification settings for your users.")
* [Create an email notification](https://servicenow-prod.fluidtopics.net/1uxmFe3Zi5x_C3q5DOmU5Q "Create an email notification specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest.")
* [Parse an email thread](https://servicenow-prod.fluidtopics.net/_Ecer425ZkOHFbM4LlUd7w "When an email is received, parse the most recent message in an email thread by creating Email Reply Separators using specified string or regular expressions.")