--- sourceDocument: Xanadu ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Administer the ServiceNow AI Platform # Administer the ServiceNow AI Platform {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise. ## Get started {#intro-now-platform-landing__section_rrt_43r_r5b} Choose one of these tiles to get started. |-|-| | [Start here to learn about the ServiceNow AI Platform Learn how the ServiceNow AI Platform works.](https://servicenow-prod.fluidtopics.net/NUd4X7hzv6lNkZ_Ig0I_Hw "ServiceNow AI Platform is the exclusive ServiceNow platform. It provides a range of options to improve and automate your business processes.") | [Configure ServiceNow AI Platform core featuresConfigure settings that affect global ServiceNow AI Platform behavior and behavior for ServiceNow AI Platform applications.](https://servicenow-prod.fluidtopics.net/dAfJFRl1Ffx~FgOaJR0M6Q "The ServiceNow AI Platform provides for a multitude of customization options to your applications. Customize your UI, handle user and data administration, and localize your instance for time zones, currencies, and more.") | | [Maintain and monitor the ServiceNow AI Platform Identify health issues and settings that you need to change. Optimize ServiceNow AI Platform performance using performance monitoring and diagnostics.](https://servicenow-prod.fluidtopics.net/Px3ofJXdHdiJ9OtuJ7yWOQ "Keep your instance running smoothly, improve performance, and find issues before they arise, all with this suite of tools.") | [Upgrade to the latest versionPlan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Monitor upgrade progress and view a summary of upgrade results with Upgrade Monitor.](https://servicenow-prod.fluidtopics.net/8P7tVIr2YGXiKOSihYYP8A "Get the latest in ServiceNow products and services on the ServiceNow AI Platform. The system helps you plan for updates, and monitor and work with your applications before, during, and after upgrading.") | | [Additional Resources![]()Upgrade your platform administrator experience to the next level](2~88d2EMH80n28ar9O6joA "If you’re looking for ServiceNow AI Platform best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.") | | [ ] {#intro-now-platform-landing__table_oyp_mhr_r5b} ## Start here to learn about the ServiceNow AI Platform {#intro-now-platform-landing__section_rll_zsx_r5b} Learn about the ServiceNow AI Platform and these important applications: Admin Center : A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. Start with Adoption blueprints, which tell you which plugins to install to meet business objectives. Subscription Management : A centralized management experience to help you understand your subscriptions and entitlements. ## Configure ServiceNow AI Platform core features {#intro-now-platform-landing__section_iml_p3r_r5b} Explore core features that affect global ServiceNow AI Platform behavior as well as behavior in some ServiceNow AI Platform applications. User administration : Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings. Now Platform tables and data : Learn how to work with ServiceNow AI Platform records in the classic environment. Search administration : Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent. Time configuration and currency configuration : Configure date and time fields, time zones for your users, and calendars. Translation and localization : Provide service around the globe with language translation and localization for specified regions. Integrations : Learn about integrating third-party applications into the ServiceNow AI Platform. Notifications : Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email. Service Level Management : Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance. ## Maintain and monitor the ServiceNow AI Platform {#intro-now-platform-landing__section_wyl_p3r_r5b} Instance Scan : Identify ServiceNow AI Platform health issues and incorrectly configured settings. Events : Monitor system events and determine which the system should process them. Platform performance : Ensure system optimization through performance monitoring and diagnostics. ## Plan and manage your ServiceNow AI Platform upgrade {#intro-now-platform-landing__section_vlm_p3r_r5b} Upgrade Center and Upgrade Monitor : Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Use Upgrade Monitor to monitor the progress of your upgrade. After the upgrade completes, you can view a summary of upgrade results. ## Applications and features {#intro-now-platform-landing__section_vpq_ooo_pjb} * [Core configuration](https://servicenow-prod.fluidtopics.net/0l2gDVEbJcS9t_Oj4upcKw "Basic system configuration encompasses changes made to the platform as well as supporting applications. These changes can affect global settings as well as settings for particular applications.") * [Admin Center](https://servicenow-prod.fluidtopics.net/wIOPxq~YRGh5BX07aq4Zgw "Admin Center provides a central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights.") * [Subscription Management](https://servicenow-prod.fluidtopics.net/MWkPVQvtiVkOlBfr04Xl1A "Subscription Management enables you to proactively manage your subscriptions and monitor subscription usage on your instances.") * [User administration](https://servicenow-prod.fluidtopics.net/nLCqD_NllJ_CnZ4_lV3bfA "Manage the individuals who can access your instance by defining them as users in the system. Create user groups and assign users to them. Use roles to specify what different users and user groups can see and do.") * [Table administration](https://servicenow-prod.fluidtopics.net/YaoAabzF3rGADVZSjoLH4A "A table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table.") * [Data management](https://servicenow-prod.fluidtopics.net/kjBbkK5iu_rndWIHNHENPA "Manage your instance data by configuring data management policies to archive and delete data from the tables in your primary database.") * [Field administration](https://servicenow-prod.fluidtopics.net/aOpjXT2YLx3zDM2i2E_OsQ "The individual pieces of data in a record are called fields. You enter data in fields on the form or by using the list editor. Administrators can create new or modify existing fields.") * [Form administration](https://servicenow-prod.fluidtopics.net/LGH7JKG7WpXD0rn9l6e5Kg "Administrators can configure several settings that control form functionality.") * [List administration](https://servicenow-prod.fluidtopics.net/lMjLmkEl9wVzZix83jgcgQ "Administrators control the data presented to end users in a list, the controls that appear, and the behavior of the controls.") * [Search administration](https://servicenow-prod.fluidtopics.net/J1WopoDW0UXo0bocjEMI5g "The ServiceNow AI Platform includes multiple search engines and interfaces to help users easily and quickly find the information they need.") * [Currency administration](https://servicenow-prod.fluidtopics.net/XEjANiBRdCWldRFjcmy9Hg "Currency fields provide features for handling the calculation, conversion, and display of currency values.") * [Time configuration](https://servicenow-prod.fluidtopics.net/PwIH~uWbDDhrrOYIT9AhHw "A standard feature of the ServiceNow AI Platform, ServiceNow's time configuration system handles scheduling across your entire enterprise, enabling you to manage projects efficiently, track and schedule events, and more.") * [Dynamic Translation](https://servicenow-prod.fluidtopics.net/ynKF1znnbkzN46WENUAshA "With Dynamic Translation you can support machine translation from one language to another across your instance.") * [System Localization](https://servicenow-prod.fluidtopics.net/5p74POob9yVJNBU9A~mkEg "Localization allows administrators to accommodate users from a variety of different countries, using different languages and currencies, within the same instance.") * [State Management](https://servicenow-prod.fluidtopics.net/bcSNLxcjzzesyhIRNYk7Sg "State Management enables an administrator to define State Models and State Transitions that control how a record is allowed to transition through a predefined list of states.") * [Integrate with third-party applications and data sources](https://servicenow-prod.fluidtopics.net/mwvDlsPSuhSfcpDFBzTogA "ServiceNow integrates with many third party applications and data sources.") * [Events](https://www.servicenow.com/docs/access?context=events&version=xanadu&pubname=xanadu-build-workflows&ft:locale=en-US) * [Metrics](https://servicenow-prod.fluidtopics.net/sj1DxQYAADYXVRJPtyq~8w "A metric measures and evaluates the effectiveness of IT service management processes.") * [Platform performance](https://servicenow-prod.fluidtopics.net/gmd4GAIW9R_xqHLnHC~q0g "Monitoring and optimizing ServiceNow AI Platform performance is an important part of maintaining your instance. Optimizing platform performance supports a smooth and consistent user experience, and enhances the platform's scalability and reliability.") * [Upgrading the Now Platform](https://servicenow-prod.fluidtopics.net/8P7tVIr2YGXiKOSihYYP8A "Get the latest in ServiceNow products and services on the ServiceNow AI Platform. The system helps you plan for updates, and monitor and work with your applications before, during, and after upgrading.") {#intro-now-platform-landing__ul_s1g_5zw_bkb}