Administer the ServiceNow AI Platform
Summarize
Summary of Administer the ServiceNow AI Platform
The ServiceNow AI Platform empowers platform administrators to automate enterprise business processes through a comprehensive application platform as a service. Administrators can configure, maintain, monitor, and upgrade the platform to ensure it operates efficiently and aligns with organizational goals.
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Getting Started and Core Configuration
- Admin Center: A central hub for platform owners and administrators to access platform capabilities, discover new applications, and receive intelligent insights. It includes Adoption blueprints to guide plugin installation based on business objectives.
- Subscription Management: Centralized management of subscriptions and entitlements to help administrators oversee licensing and usage.
- User Administration: Manage users, groups, and roles to control access to platform applications and settings.
- Core Features Configuration: Adjust global platform behaviors and application-specific settings including tables, forms, lists, search engines, time zones, currency, translation, and localization to support a global user base.
- Search Administration: Configure search engines such as AI Search for consumer-grade experiences or legacy Zing text search, and enable Contextual Search to deliver relevant results based on record context and user intent.
- Integrations and Notifications: Integrate third-party applications and manage system email and notifications for effective communication and system responsiveness.
- Service Level Management (SLM): Configure to capture service requirements, monitor SLAs, and generate compliance reports.
Maintenance and Monitoring
- Instance Scan: Detect platform health issues and incorrect configurations to maintain system integrity.
- Events: Monitor and manage system events to ensure proper processing and platform stability.
- Platform Performance: Use performance monitoring and diagnostics tools to optimize the platform’s operation and responsiveness.
Upgrade Management
- Upgrade Center: Plan and manage platform upgrades efficiently.
- Upgrade Monitor: Track upgrade progress and access detailed summaries of upgrade results to ensure smooth transitions to new platform versions.
Practical Benefits for ServiceNow Customers
By administering the ServiceNow AI Platform effectively, customers can automate complex workflows, maintain high system performance, ensure compliance with service levels, and seamlessly adopt new platform capabilities. The platform’s configurable features and monitoring tools equip administrators to tailor the platform to organizational needs and proactively address issues, thereby maximizing the value derived from the ServiceNow AI Platform.
As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.
Get started
Choose one of these tiles to get started.
Start here to learn about the ServiceNow AI Platform
- Admin Center
A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. Start with Adoption blueprints, which tell you which plugins to install to meet business objectives.
- Subscription Management
- A centralized management experience to help you understand your subscriptions and entitlements.
Configure ServiceNow AI Platform core features
- User administration
- Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings.
- Now Platform tables and data
- Learn how to work with ServiceNow AI Platform records in the classic environment.
- Search administration
- Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.
- Time configuration and currency configuration
- Configure date and time fields, time zones for your users, and calendars.
- Translation and localization
- Provide service around the globe with language translation and localization for specified regions.
- Integrations
- Learn about integrating third-party applications into the ServiceNow AI Platform.
- Notifications
- Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
- Service Level Management
- Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.
Maintain and monitor the ServiceNow AI Platform
- Instance Scan
- Identify ServiceNow AI Platform health issues and incorrectly configured settings.
- Events
- Monitor system events and determine which the system should process them.
- Platform performance
- Ensure system optimization through performance monitoring and diagnostics.
Plan and manage your ServiceNow AI Platform upgrade
- Upgrade Center and Upgrade Monitor
- Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Use Upgrade Monitor to monitor the progress of your upgrade. After the upgrade completes, you can view a summary of upgrade results.
Applications and features
- Core configuration
- Admin Center
- Subscription Management
- User administration
- Table administration
- Data management
- Field administration
- Form administration
- List administration
- Search administration
- Currency administration
- Time configuration
- Dynamic Translation
- System Localization
- State Management
- Integrate with third-party applications and data sources
- Events
- Metrics
- Platform performance
- Upgrading the Now Platform