Exploring Application Manager
Summarize
Summary of Exploring Application Manager
Application Manager is a tool for ServiceNow AI Platform administrators that enables the installation, updating, management, and repair of licensed applications and plugins within their instance. It consolidates application lifecycle management into a single interface accessible viaAdmin > Application Manager.
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The main Application Manager interface is organized into three tabs: Available for you (applications ready for installation), Updates (applications with new versions available), and Installed (currently installed applications and plugins).
Key Features
- Installation: Install any licensed application or plugins included in your ServiceNow license or obtained from the ServiceNow Store.
- Updates: Update installed applications and plugins to access the latest features as new versions are released.
- Repair: Repair corrupted or accidentally modified applications and plugins to restore them to their original state.
- Uninstall: Uninstall applications when no longer needed, although not all applications support uninstallation.
- Comprehensive View: View lists of available, installed, and updatable applications along with their descriptions and technical details such as dependencies and system requirements.
- Activity Log: Access an overview of recent and upcoming Application Manager activities including installations, updates, scheduled jobs, and errors to monitor the application lifecycle.
Users
Instance administrators are the primary users of Application Manager, responsible for installing, updating, uninstalling, and repairing applications and plugins on their ServiceNow AI Platform instances.
Benefits for ServiceNow Customers
- Streamlines application and plugin lifecycle management within a centralized interface.
- Ensures access to the latest features and security updates through timely application updates.
- Minimizes downtime and maintains application integrity via repair capabilities.
- Allows informed decision-making by providing detailed application descriptions and system requirements.
- Facilitates proactive monitoring and troubleshooting with activity logs.
Next Steps
To effectively configure and utilize Application Manager, ServiceNow customers should explore additional documentation on:
- Configuring Application Manager settings
- Installing applications, plugins, and products
- Updating applications
- Uninstalling applications
- Repairing applications and plugins
Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.
Application Manager overview
ServiceNow AI Platform administrators can access the Application Manager by navigating to .
The Application Manager main page includes three main tabs: Available for you, Updates, and Installed.
Application Manager users
| User | Description |
|---|---|
| Instance admin | Install, update, uninstall, and repair applications and plugins for their instances as needed. |
Application Manager workflow
- Install applications and plugins with the Application Manager. You can install applications and plugins that are included in your license, or install applications that have been procured from the ServiceNow Store.
- Update applications and plugins as new versions become available to get the latest features.
- If you no longer need an installed application, you can sometimes uninstall it using the Application Manager. Not all applications can be uninstalled.
- If an application or plugin has been corrupted or accidentally changed, you can use the Application Manager to repair it.
Application Manager benefits
| Benefit | Feature | Users |
|---|---|---|
| Install any application or plugin included in your license, or any application obtained through the ServiceNow Store. | Install applications and plugins | Administrators |
| Update installed applications and plugins to get access to the latest features. | Update applications and plugins | Administrators |
| Repair applications and plugins to return them to their original state if accidental changes occur. | Repair applications and plugins | Administrators |
| View all applications and plugins available to install and complete the installation process. This includes applications and plugins included in your license and applications obtained from the ServiceNow Store. | View all available applications | Administrators |
| Review a list of all installed applications and plugins that can be updated to a newer version and complete the update process. | View applications and plugins with available updates | Administrators |
| View a list of all applications and plugins that have been installed on your ServiceNow AI Platform instance. Select an application or plugin from the list to display its description and technical details. | View all installed applications and plugins | Administrators |
| View the description and technical details of any available or installed application or plugin. Technical details include dependencies and system requirements. Any options to update, uninstall, or repair the application or plugin are also included. | View technical details of available or installed applications and plugins | Administrators |
| Access an overview of recent and upcoming Application Manager activity, including installations, updates, scheduled jobs, and errors. | View the Activity log | Administrators |