--- sourceDocument: Xanadu ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Zing text indexing and search engine # Zing text indexing and search engine {#ariaid-title1} * Release version: Xanadu * * Updated October 6, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Index and search record data by table. The ServiceNow® Zing text indexing and search engine is a legacy search engine that you can use to search ServiceNow AI Platform® record data. Its engine is created entirely with ServiceNow code and implemented within the relational model. Note: To learn about the AI Search engine, which is the default search engine for ServiceNow AI Platform record data, see [AI Search](https://servicenow-prod.fluidtopics.net/zLbDSljFoOjCPwqvcd7Tyw "The ServiceNow AI Search application provides a consumer-grade search engine for ServiceNow Service Portal, ServiceNow Now Mobile, and ServiceNow Virtual Agent . Intelligent query features help you quickly find the answers you need."). The Zing text search index is split into multiple database shards for parallel querying. Its search engine logic yields fast results and emphasizes relevancy scoring. Relevancy scores include frequency and proximity weighting. Scores also include weighting for specific indexed fields such as title, short description, and metadata. Zing provides type-ahead search suggestions and Did you mean: global search suggestions. Administrators and users with the ts_admin role can configure the following Zing text search settings: * match relevance * relevancy field weights for each indexed table * global stop words * stop words for each index * synonym dictionaries for each table * tables with attachment indexing {#c_ZingTextSearch__ul_mrl_34b_wp} |-|-|-| | Explore * Xanadu * [Features of Search administration](https://servicenow-prod.fluidtopics.net/K5v1k9DLDNeKfN35CD~EGw "Enable and configure Search administration features.") * [Features of Zing text indexing and search engine](https://servicenow-prod.fluidtopics.net/5tAYuwDuw~mJ502TnRGtew "Enable and configure Zing text indexing and search engine features.") {#c_ZingTextSearch__ul_wfb_lrn_lw} | Set up * [Set global text search properties](https://servicenow-prod.fluidtopics.net/V_U4CUB9~nXQmukk4dQwMA "Administrators can control how global text search behaves with system properties.") * [Zing can include attachments in search results](https://servicenow-prod.fluidtopics.net/HKHetJGR~OH_SaAsHKC7cw "Search content from attachments on indexed tables. Display attachments for search results from the Knowledge [kb_knowledge] table.") * [Zing can expand search results with synonyms](https://servicenow-prod.fluidtopics.net/IHMRIcjmC28_0vLgAJvnmA "Expand search results to include additional search terms.") {#c_ZingTextSearch__ul_kmj_mrn_lw} | Administer * [Zing indexes words](https://servicenow-prod.fluidtopics.net/AB8NyACY6I7vgRVk1I020g "Index documents by dividing them into words. Depending on the languages your instance supports, a word may be a single character such as a Chinese or Japanese pictogram or a sequence of characters separated by spaces such as with Latin, Arabic, and Pinyin languages.") * [Global search finds records from multiple tables](https://servicenow-prod.fluidtopics.net/2bOiNrNnOg~tzsnBhO0tfg "Search multiple record types from a single search field.") * [List search finds records from the current table](https://servicenow-prod.fluidtopics.net/i11DWUbzhgR_QDSXRf_cRQ "Search records from a table list view.") {#c_ZingTextSearch__ul_sbd_cpj_dx} | | Use * [Boolean operators allow conditional search results](https://servicenow-prod.fluidtopics.net/GgPsFOo29Ju5D~S5tftWog "Construct complex searches using Boolean AND, OR, and NOT operators in global text searches.") * [Quotation marks allow exact phrase searches](https://servicenow-prod.fluidtopics.net/MQLuENoHbdsAzbmxXy422w "Wrap search terms in quotation marks to search for an exact phrase consisting of one or more words.") * [Wildcard characters allow searching for patterns and variations](https://servicenow-prod.fluidtopics.net/JeHZpFfVkIA37py0kFABDQ "Expand search results to match any non-space character. Zing supports both single-character and multiple-character wildcards.") {#c_ZingTextSearch__ul_qkh_cpj_dx} | Develop * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) * [Create synonym dictionaries](https://servicenow-prod.fluidtopics.net/nI_aol1YdU2AFE6asfQ3jQ "You can create synonym dictionaries to expand Zing text searches with additional search keywords.") {#c_ZingTextSearch__ul_zsn_wnv_qx} | Troubleshoot and get help * [Ask or answer questions in the Platform forum](https://community.servicenow.com/community/service-automation-platform) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#c_ZingTextSearch__ul_pbr_rld_fy} | [ ] {#c_ZingTextSearch__table_khb_w2v_lbc} * **[Features of Zing text indexing and search engine](https://servicenow-prod.fluidtopics.net/5tAYuwDuw~mJ502TnRGtew)** Enable and configure Zing text indexing and search engine features. * **[Available search options](https://servicenow-prod.fluidtopics.net/YXLvLR59kI_DRCWicLOVWw)** Zing offers users several search interfaces and search operators to conduct text searches. * **[Global search finds records from multiple tables](https://servicenow-prod.fluidtopics.net/2bOiNrNnOg~tzsnBhO0tfg)** Search multiple record types from a single search field. * **[Zing generates search results in four phases](https://servicenow-prod.fluidtopics.net/I4v9owTFQI69LAd1QCDt6Q)** Generate search results by dividing documents among shards, searching shard documents, scoring shard documents, and merging scores into an index. * **[Zing filters search results with access controls](https://servicenow-prod.fluidtopics.net/ClO4ivYixkQWnXafYN3MuA)** Zing filters search results to only display records the user can access. * **[Zing computes document scores using three components](https://servicenow-prod.fluidtopics.net/MDC5irr1oMVYfPi~eobWAQ)** The Zing search engine computes document scores based on the frequency, sequence, and weight of search terms in the document. * **[Zing indexes words](https://servicenow-prod.fluidtopics.net/AB8NyACY6I7vgRVk1I020g)** Index documents by dividing them into words. Depending on the languages your instance supports, a word may be a single character such as a Chinese or Japanese pictogram or a sequence of characters separated by spaces such as with Latin, Arabic, and Pinyin languages. * **[Zing can include attachments in search results](https://servicenow-prod.fluidtopics.net/HKHetJGR~OH_SaAsHKC7cw)** Search content from attachments on indexed tables. Display attachments for search results from the Knowledge \[kb_knowledge\] table. * **[Zing removes stop words from queries](https://servicenow-prod.fluidtopics.net/bW0xB8UoGIAvpHhwGVq1hA)** Remove common words from search queries that don't produce meaningful results. * **[Zing matches derived words with stemming](https://servicenow-prod.fluidtopics.net/LYNgNn~YvuiOkiw6arsNjQ)** Convert any multiple-character search keyword to its stem form to find derived versions of the word. * **[Zing can expand search results with synonyms](https://servicenow-prod.fluidtopics.net/IHMRIcjmC28_0vLgAJvnmA)** Expand search results to include additional search terms. * **[Zing displays search suggestions as users enter search terms](https://servicenow-prod.fluidtopics.net/qsQ4UBV2fIiEZnoAIS4aTw)** Display possible search query completions as users enter search terms. * **[Installed with Zing](https://servicenow-prod.fluidtopics.net/AKxk5xTJr8QS7GonvtkqKw)** Several types of components are installed with Zing.