Request a paid app for a regulated environment

  • Release version: Xanadu
  • Updated July 31, 2025
  • 2 minutes to read

    • Request to buy a paid app from a federal or regional ServiceNow Store instance to make that app available on your regulated instance.

    Before you begin

    Role required: none

    Procedure

    1. Access the federal or regional ServiceNow Store instance that corresponds to your regulated environment.
      For more information, see Access the ServiceNow Store for a regulated environment.
    2. Find and select a paid app or integration.
    3. Conduct a security review to verify that the app or integration meets the requirements for your regulated instance.
    4. Request to purchase the app from its listing details on the ServiceNow Store according to whether the app is provided by ServiceNow or a partner.
      App providerProcedure
      ServiceNow

      1. (Optional) If the app requires approval, select Request App.

        You receive an emailed notification informing you whether your request is approved. After a request is approved, you can return to listing details on your federal or regional instance of the ServiceNow Store to complete procurement.

        For additional assistance with purchase requests, you can contact your sales representative or Customer Service and Support.

      2. Select Request License.
      Partner
      1. From the listing details, select View Profile to view the partner's contact information

      2. Contact the partner and request the application using the email address listed on the profile.
      If your purchase request is approved, a ServiceNow or partner sales representative contacts you by email to complete purchase and procurement.
    5. Follow the emailed instructions to complete the purchase and make the application available for installation.

    Result

    The application is available to install within two business days of final license confirmation. If the application still can't be installed two business days after license confirmation, contact Now Support for assistance.

    Confirmation emails for the application and any dependencies that were procured are sent to the email address associated with your ServiceNow Store account. For information about configuring which email address receives notifications for this application, see Configure ServiceNow Store application notification preferences.

    What to do next

    Install the app on compatible production or non-production instances, based on whether you have a hosted or on-premise instance:
    • If your instance is in a hosted regulated environment, install the app using the Application Manager. For more information, see Install an application or plugin.
    • If your instance is in an on-premise environment, download the encrypted app file from your federal or regional instance of the ServiceNow Store and upload the file to your instance. For more information, see Getting apps as an on-premise customer