---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Request a paid app

# Request a paid app for a regulated environment {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Request to buy a paid app from a federal or regional ServiceNow Store instance to make that app available on your regulated instance.

## Before you begin

Role required: none

## Procedure

1. Access the federal or regional ServiceNow Store instance that corresponds to your regulated environment.  
   For more information, see [Access the ServiceNow Store for a regulated environment](https://servicenow-prod.fluidtopics.net/2yGFwXHNu3TheEFCYHHNyg "Log in to the isolated instance of the ServiceNow Store contained in your regulated environment.").
2. Find and select a paid app or integration.
3. Conduct a security review to verify that the app or integration meets the requirements for your regulated instance.
4. Request to purchase the app from its listing details on the ServiceNow Store according to whether the app is provided by ServiceNow or a partner.

   | App provider | Procedure |
   | ServiceNow | 1. (Optional) If the app requires approval, select Request App. You receive an emailed notification informing you whether your request is approved. After a request is approved, you can return to listing details on your federal or regional instance of the ServiceNow Store to complete procurement. For additional assistance with purchase requests, you can contact your sales representative or Customer Service and Support. 2. Select Request License. {#request-paid-app-regulated__ol_kkf_r5l_bdc} |
   | Partner | 1. From the listing details, select View Profile to view the partner's contact information 2. Contact the partner and request the application using the email address listed on the profile. {#request-paid-app-regulated__ol_dh2_zzb_cgc} |
   |-|-|

   {#request-paid-app-regulated__choicetable_i4g_g5b_cgc}  
   If your purchase request is approved, a ServiceNow or partner sales representative contacts you by email to complete purchase and procurement.
5. Follow the emailed instructions to complete the purchase and make the application available for installation.

## Result

The application is available to install within two business days of final license confirmation. If the application still can't be installed two business days after license confirmation, contact Now Support for assistance.

Confirmation emails for the application and any dependencies that were procured are
sent to the email address associated with your ServiceNow Store account. For information about configuring which email address receives notifications for this application, see [Configure ServiceNow Store application notification preferences](https://servicenow-prod.fluidtopics.net/AVcUutUxHRS62JWuNvn~FA "You can set notification preferences for each application you've procured and each trial you've requested. By default, notifications are sent to the email address associated with your Now Support account.").

## What to do next

Install the app on compatible production or non-production instances, based on whether you have a hosted or on-premise instance:

* If your instance is in a hosted regulated environment, install the app using the Application Manager. For more information, see [Install an application or plugin](https://servicenow-prod.fluidtopics.net/M9wuXJv_~7OSTDtpfFcYgA "Install, update, or schedule multiple application installations to your instance using the Application Manager.").
* If your instance is in an on-premise environment, download the encrypted app file from your federal or regional instance of the ServiceNow Store and upload the file to your instance. For more information, see [Getting apps as an on-premise customer](https://servicenow-prod.fluidtopics.net/QuURgwdIFn3gnzxr9P7p4g "If you have an on-premise (self-hosted) instance, you can procure apps from the ServiceNow Store. Download encrypted apps and products to install on your instance, or connect your instance to the ServiceNow Store to sync purchases with your instance directly.")
{#request-paid-app-regulated__ul_f2q_yyk_1fc}