---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Application specific roles

# Application specific roles {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications.
{#application-specific-roles__table_v41_hxt_bzb__entry__3}

| Workflow | Product | Roles Documentation Links |
|-|-|-|
| Customer Service Management | Customer Access Management | [Roles installed with customer access management](https://www.servicenow.com/docs/access?context=r_rolesinstalledwithcustaccessmgmt&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) |
| Customer Service Management | Customer Service Management | [Roles installed with Customer Service Management](https://www.servicenow.com/docs/access?context=r_RolesInstalledWithCustomerService&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) |
| Customer Service Management | Major Issue Management | [Components installed with Major Issue Management](https://www.servicenow.com/docs/access?context=installed-with-major-issue-mgmt&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) |
| Customer Service Management | OpenFrame | [Components installed with OpenFrame](https://www.servicenow.com/docs/access?context=r_InstalledWithOpenFrame&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) |
| Customer Service Management | Public Sector Digital Services |   |
| Customer Service Management | Special Handling Notes | [Components installed with Special Handling Notes](https://www.servicenow.com/docs/access?context=r_InstalledWithSpecHandNotes&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) |
| Customer Service Management | Targeted Communications | [Components installed with Targeted Communications](https://www.servicenow.com/docs/access?context=r_TargetCommInstalledComponents&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) |
| Employee Service Management | Case and Knowledge Management | [Components installed with Case and Knowledge Management](https://www.servicenow.com/docs/access?context=components-installed-with-case-and-knowledge-management&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | HR Service Delivery | [Setting up your Alumni Service Center](https://www.servicenow.com/docs/access?context=asc-configure&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | HR Service Delivery | [Reference for Document Templates](https://www.servicenow.com/docs/access?context=reference-doc-templates&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | HR Service Delivery | v[Reference for Listening Posts](https://www.servicenow.com/docs/access?context=reference-listening-posts&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Journey Designer |   |
| Employee Service Management | Journey Designer | [Components installed with Journey Accelerator](https://www.servicenow.com/docs/access?context=components-installed-with-journey-accelerator&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Manager Hub | [Components installed with Manager Hub](https://www.servicenow.com/docs/access?context=installed-with-managerhub&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Case Management | [Components installed with Workplace Case Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-case-mgmt&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-calendar-syncn&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Case Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-case-mgmt&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Core](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-safety-mgmt-hr&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Move Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-move-mgmt&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Reservations for Microsoft Outlook Add-in](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-reservations-outlookaddin&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Reservation Management](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-reservation-mgmt&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Space Management](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-space-mgmt&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Space Mapping](https://www.servicenow.com/docs/access?context=wsm-mappedin-components&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Visitor Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-visitor-mgmt&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| Employee Service Management | Vendor Management Workspace | [Installed with Vendor Management Workspace](https://www.servicenow.com/docs/access?context=installed-w-vendor-manager-configurable-workspace&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| Environmental, Social, and Governance Management | Environmental, Social, and Governance Management | [Components installed with ESG Management](https://www.servicenow.com/docs/access?context=components-installed-with-esg&version=xanadu&pubname=xanadu-environmental-social-governance&ft:locale=en-US) |
| Governance, Risk, and Compliance | Audit Management | [Components installed with Audit Management](https://www.servicenow.com/docs/access?context=r_InstallWAudit&version=xanadu&pubname=xanadu-governance-risk-compliance&ft:locale=en-US) |
| Governance, Risk, and Compliance | GRC: Metrics | [Components installed with the GRC: Metrics application](https://www.servicenow.com/docs/access?context=tables-installed-with-metrics&version=xanadu&pubname=xanadu-environmental-social-governance&ft:locale=en-US) |
| Governance, Risk, and Compliance | Operational Resilience |   |
| Governance, Risk, and Compliance | Privacy Management | [Roles installed with Privacy Management](https://www.servicenow.com/docs/access?context=roles-installed-prm&version=xanadu&pubname=xanadu-governance-risk-compliance&ft:locale=en-US) |
| Governance, Risk, and Compliance | Risk Management | [Components installed with Risk Management](https://www.servicenow.com/docs/access?context=r_InstallWRisk&version=xanadu&pubname=xanadu-governance-risk-compliance&ft:locale=en-US) |
| Healthcare and Life Sciences | Healthcare and Life Sciences Service Management Core | [Components installed with Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/access?context=hcls-components-installed-serv-mgmt&version=xanadu&pubname=xanadu-healthcare-life-sciences&ft:locale=en-US) |
| Healthcare and Life Sciences | Patient Support Services | [Components installed with Patient Support Services](https://www.servicenow.com/docs/access?context=pss-components-installed&version=xanadu&pubname=xanadu-healthcare-life-sciences&ft:locale=en-US) |
| Healthcare and Life Sciences | Pre-Visit Management | [Components installed with Pre-Visit Management](https://www.servicenow.com/docs/access?context=pre-visit-components-installed&version=xanadu&pubname=xanadu-healthcare-life-sciences&ft:locale=en-US) |
| IT Asset Management | Model Management | [Installed with Model Management](https://www.servicenow.com/docs/access?context=installed-with-model-management&version=xanadu&pubname=xanadu-it-asset-management&ft:locale=en-US) |
| IT Asset Management | Product Catalog | [Roles installed with Product Catalog](https://www.servicenow.com/docs/access?context=r_RolesProductCatalog&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Operations Management | Automation Discovery | [Components installed with Automation Discovery](https://www.servicenow.com/docs/access?context=installed-with-automation-discovery&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) |
| IT Operations Management | Event Management | [Components installed with Event Management](https://www.servicenow.com/docs/access?context=r_InstalledWithEventManagement&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Advanced Work Assignment | [Components installed with Advanced Work Assignment](https://www.servicenow.com/docs/access?context=installed-with-awa&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | AI Search | [Components installed with AI Search](https://servicenow-prod.fluidtopics.net/NI76QLA~MHb_iAPKO5vIkA#components-installed-ais "Several types of components are installed with activation of the AI Search plugin, including scheduled jobs, tables, and user roles.") |
| ServiceNow AI Platform Capabilities | Application Portfolio Management | [Installed with Enterprise Architecture (formerly Application Portfolio Management)](https://www.servicenow.com/docs/access?context=installed-with-application-portfolio-mangemt&version=xanadu&pubname=xanadu-application-portfolio-management&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Automation Center | [Components installed with Automation Center](https://www.servicenow.com/docs/access?context=components-installed-with-automation-center&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Client Software Distribution 2.0 | [Components installed with](https://www.servicenow.com/docs/access?context=csd2-installed&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Conversational Analytics | [Legacy - Conversational Analytics dashboard roles](https://www.servicenow.com/docs/access?context=conversational-analytics-dashboard-roles&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Document Intelligence | [Document Intelligence roles](https://www.servicenow.com/docs/access?context=document-intelligence-user-roles&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Interaction Management | [Components installed with Interaction Management](https://www.servicenow.com/docs/access?context=components-installed-with-interaction-management&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Live Feed | [User roles installed with Live Feed](https://www.servicenow.com/docs/access?context=r_UserRolesInstalledWithLiveFeed&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Notify | [Roles installed with Notify](https://www.servicenow.com/docs/access?context=r_NotifyRoles&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Orchestration (Legacy) | [Installed with Orchestration ROI](https://www.servicenow.com/docs/access?context=r_InstalledWithOrchestrationROI&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Build Workflows |   |
| ServiceNow AI Platform Capabilities | Build Workflows |   |
| ServiceNow AI Platform Capabilities | Build Workflows | [User access to Workflow Studio flows](https://www.servicenow.com/docs/access?context=user-access-flow-designer&version=xanadu&pubname=xanadu-build-workflows&ft:locale=en-US) |
| ServiceNow AI Platform Capabilities | Build Workflows |   |
| ServiceNow AI Platform Capabilities | Service Bridge |   |
| ServiceNow AI Platform Capabilities | Service Bridge |   |
| ServiceNow AI Platform Capabilities | State Model | [Installed with State Model](https://servicenow-prod.fluidtopics.net/KO5ny24w~pmMfpDblg_dYQ#installed-state-model "Several types of components are installed with the State Model.") |
| Platform Analytics | Automation Discovery | [Components installed with Automation Discovery](https://www.servicenow.com/docs/access?context=installed-with-automation-discovery&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) |
| Platform Analytics | Performance Analytics | [Performance Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) |
| Platform Analytics | Process Mining | [Components installed with Process Mining](https://www.servicenow.com/docs/access?context=components-installed&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) |
| Platform Analytics | Reporting | [Reporting roles](https://www.servicenow.com/docs/access?context=reporting-roles&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) |
| Platform Analytics | User Experience Analytics | [Components installed with User Experience Analytics](https://www.servicenow.com/docs/access?context=components-installed-user-exp-analytics&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) |
| IT Service Management | Asset Management | [Installed with Asset Management](https://www.servicenow.com/docs/access?context=r_InstalledWithAssetManagement&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Change Management | [Components installed with ITSM Roles - Change Management](https://www.servicenow.com/docs/access?context=installed-with-cm-itsm-roles&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Continual Improvement Management | [CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Contract Management | [User roles installed with Contract Management](https://www.servicenow.com/docs/access?context=r_UserRolesIWContractMgmt&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Digital Portfolio Management | [Roles for Digital Portfolio Management](https://www.servicenow.com/docs/access?context=dpm-roles&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Employee Center | [Employee Center users and roles](https://www.servicenow.com/docs/access?context=emp-center-personas&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) |
| IT Service Management | Expense Line | [Components installed with Expense Line](https://www.servicenow.com/docs/access?context=r_InstalledWithExpenseLine&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Facilities Move Management | [Roles installed with Facilities Move Management](https://www.servicenow.com/docs/access?context=r_RolesInstallWFacMoveMgmt&version=xanadu&pubname=xanadu-service-management-for-the-enterprise&ft:locale=en-US) |
| IT Service Management | Facilities Service Management | [Roles installed with Facilities Service Management](https://www.servicenow.com/docs/access?context=r_RolesInstallWFacServMgmnt&version=xanadu&pubname=xanadu-service-management-for-the-enterprise&ft:locale=en-US) |
| IT Service Management | Incident Management | [Components installed with ITSM Roles --- Incident Management](https://www.servicenow.com/docs/access?context=inci-roles-instld-itsm-roles&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | ITSM Predictive Intelligence Workbench | [Components installed with ITSM Predictive Intelligence Workbench](https://www.servicenow.com/docs/access?context=itsm-piwb-intalled-with&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Knowledge Management | [Knowledge Management roles](https://www.servicenow.com/docs/access?context=r_KnowledgeRoles&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) |
| IT Service Management | Performance Analytics | [Performance Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) |
| IT Service Management | Planned Maintenance | [Installed with SM Planned Maintenance](https://www.servicenow.com/docs/access?context=r_InstallWServMgmtPlanMaint&version=xanadu&pubname=xanadu-service-management-for-the-enterprise&ft:locale=en-US) |
| IT Service Management | Problem Management | [Components installed with Problem Management](https://www.servicenow.com/docs/access?context=installed-with-madrid-best-prac&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Procurement | [User roles installed with Procurement](https://www.servicenow.com/docs/access?context=r_UserRolesProcurement&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Request Management | [Request ITSM Roles - Request Management](https://www.servicenow.com/docs/access?context=request-itsm-roles-rm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Service Builder | [Roles installed with Service Builder](https://www.servicenow.com/docs/access?context=service-builder-roles&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Service Operations Workspace | [Components installed with Service Operations Workspace ITSM Applications](https://www.servicenow.com/docs/access?context=components-installed-with-sow&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Service Operations Workspace | [Components installed with Agent Client Collector for Investigation](https://www.servicenow.com/docs/access?context=components-installed-investigate&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Service Operations Workspace | [Components installed with Microsoft Endpoint Configuration Manager for Investigation](https://www.servicenow.com/docs/access?context=components-installed-mecm-adapter&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Service Operations Workspace | [Components installed with Remedial Actions Framework](https://www.servicenow.com/docs/access?context=components-installed-with-remediation-fw&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Service Operations Workspace | [Components installed with Metrics and CI Actions Framework](https://www.servicenow.com/docs/access?context=components-installed-metrics-ci-action-fw&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Service Level Management | [Installed with Service Level Management](https://www.servicenow.com/docs/access?context=r_InstalledWithServiceLevelMgmt&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Service Management Core | [Installed with Service Management Core](https://www.servicenow.com/docs/access?context=r_InstallWServMgmtCore&version=xanadu&pubname=xanadu-service-management-for-the-enterprise&ft:locale=en-US) |
| IT Service Management | Service Portfolio Management |   |
| IT Service Management | Vendor Management Workspace | [Installed with Vendor Management Workspace](https://www.servicenow.com/docs/access?context=installed-w-vendor-manager-configurable-workspace&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Walk-up Experience | [User roles and tables installed with Walk-up Experience](https://www.servicenow.com/docs/access?context=installed-with-walkup-experience&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) |
| IT Service Management | Workforce Optimization | [Components installed with Process Mining](https://www.servicenow.com/docs/access?context=components-installed&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) |
| Security Operations | Security Incident Response | [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) |
| Security Operations | Threat Intelligence Sharing |   |
| Security Operations | Vulnerability Response | [Components installed with Vulnerability Response](https://www.servicenow.com/docs/access?context=installed-with-vr&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US) |
| Strategic Portfolio Management | Data Separation | [Components installed with Data Separation](https://www.servicenow.com/docs/access?context=installed-with-data-separation&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) |
| Strategic Portfolio Management | Enterprise Release Management |   |
| Strategic Portfolio Management | Field Service Management | [Components installed with Field Service Management](https://www.servicenow.com/docs/access?context=r_InstalledWithFSM&version=xanadu&pubname=xanadu-field-service-management&ft:locale=en-US) |
| Strategic Portfolio Management | Field Service Management | [Field Service with Service Locations Support components](https://www.servicenow.com/docs/access?context=service-locations-components&version=xanadu&pubname=xanadu-field-service-management&ft:locale=en-US) |
| Strategic Portfolio Management | Financial Management | [User roles installed with Financial Management](https://www.servicenow.com/docs/access?context=r_InstalledWithITFinanceUserRoles&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) |
| Strategic Portfolio Management | Investment Funding | [Components installed with Investment Funding](https://www.servicenow.com/docs/access?context=installed-with-investment-funding&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) |
| Strategic Portfolio Management | Project Portfolio Management | [Components installed with Project Portfolio Management (PPM) Standard](https://www.servicenow.com/docs/access?context=r_InstalledWithProjectPortfolioSuiteWithFinancials&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) |
| Strategic Portfolio Management | Scrum Programs | [Components installed with Scrum Programs](https://www.servicenow.com/docs/access?context=installed-with-scrum-programs&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) |
| Strategic Portfolio Management | Teamspaces | [Installed with teamspaces](https://www.servicenow.com/docs/access?context=r_InstalledWithTeamspaces&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) |
[ ]

{#application-specific-roles__table_v41_hxt_bzb}