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sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

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workflow :

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---

# Configure crawl settings for the Google Drive external content connector

# Configure crawl settings for the Google Drive external content connector {#ariaid-title1}

* Release version: Xanadu
* 
* Updated April 16, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Specify the shared drives you want your Google Drive external content connector to crawl. Define inclusion or exclusion filters for file extensions to dictate the types of documents the crawl retrieves and feeds to AI Search for indexing.

## Before you begin

Role required: ais_admin

## About this task

This task is optional. By default, the Google Drive external content connector crawls all shared drives from its specified source system and sends documents with all supported file extensions to AI Search for indexing. You only need to perform this task if you want the connector to use any of the following non-default settings:

* Crawl only a specified set of shared drives from the source system
* Include only documents with specific file extensions when crawling the source system
* Exclude documents with specific file extensions when crawling the source system
{#configure-crawl-settings-gdrive-ext-cont-connector__ul_onp_x1f_tdc}  
Important:  
By default, an external content connector can index up to one million (1,000,000) documents from its source system. When a connector exceeds this limit, it continues to crawl the source system, but
only sends document deletions and updates to AI Search for indexing, ignoring new documents. The connector logs an error message for every 10,000 documents it crawls beyond the indexing limit.{#configure-crawl-settings-gdrive-ext-cont-connector__store-app-external-content-connectors-indexing-limit-numeric-ph}

When a connector's indexed document count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing
limit. If the connector reaches the indexing limit, an error message appears in its UI.

If one of your connectors reaches the indexing limit, you can update its crawl settings and file inclusion/exclusion filters to reduce the number of documents it retrieves. Alternately, if you need to index
more than 1,000,000 documents, you can create a Customer Service and Support case at <https://support.servicenow.com/now> to request a limit increase for the connector.

## Procedure

1. Navigate to AllExternal Content ConnectorsExternal Content Admin Home.
2. In the Connectors list, select the record for the Google Drive external content connector whose settings you want to modify.
3. In the connector editor's Settings tab, select Crawl settings.
4. Specify the connector's crawl scope by selecting one of the following Drives to crawl options:
   * To crawl all shared drives from the source system, select All, then optionally select Exclude drives and use the Add URL field and Add button to enter URLs for any shared drives that you want to exclude from the crawl.
   * To crawl only a specified set of shared drives from the source system, select Specify, then use the Add URL field and Add button to enter URLs for the shared drives that you want to include in the crawl.

   {#configure-crawl-settings-gdrive-ext-cont-connector__choices_cdr_s4x_sdc}  
   Shared drive URLs have the format <kbd class="ph userinput">https://drive.google.com/drive/folders/&lt;shared-drive-ID&gt;</kbd>, where <kbd class="ph userinput">&lt;shared-drive-ID&gt;</kbd> is the identifier for the shared drive.  
   Note:  
   The Google Drive external content connector only crawls shared drives from your source system. It doesn't crawl user drives from your source system.
5. **Optional:** To apply inclusion or exclusion filters to a crawl based on file extensions, perform the following steps:
   1. Select Filter by file extension.
   2. To specify the type of filter, select Include or Exclude.  
      Select Include if you want the crawl to only retrieve documents that have one of the specified file extensions. Select Exclude if you want the crawl to retrieve all documents except those that have one of the specified file extensions.
   3. In the File extension field, select the file extensions that you want to include or exclude.  
      For details on the supported file extensions, see [File extensions supported in External Content Connectors](https://servicenow-prod.fluidtopics.net/uXS9vld1m~byewyj30qPJQ "Search administrators can restrict the items an external content connector crawls by specifying file extensions in inclusion or exclusion filters.").
   {#configure-crawl-settings-gdrive-ext-cont-connector__substeps_qzr_mpx_sdc}
6. Select Save.
{#configure-crawl-settings-gdrive-ext-cont-connector__steps_yqk_jjw_22c}

## Result

The Google Drive external content connector is updated with your crawl scope and file extension filter settings.

## What to do next

Now that you've configured the crawl for your Google Drive external content connector, you can schedule crawls to run on a recurring basis, or you can run one-time crawls on demand. For details on scheduling crawls, see [Define a crawl schedule for an external content connector](https://servicenow-prod.fluidtopics.net/XCXxlqJZb8I1hurNFcj9JQ "Keep your search index up to date by scheduling regular document and user mapping crawls for your external content connector. Scheduled crawls can run daily or on selected days of the week, starting at a time that you specify."). To learn how to run one-time crawls on demand, see [Run a one-time full or partial document crawl for an external content connector](https://servicenow-prod.fluidtopics.net/WF27NJ6iuXMWR2w_4osxvw "Retrieve document content and metadata from all or part of your external content connector's data source on demand. A document crawl sends retrieved content and metadata to AI Search for indexing, making them available to users of your AI Search applications.") and [Run a one-time user mapping crawl for an external content connector](https://servicenow-prod.fluidtopics.net/y6XALmRIpXNR6kXFwU19LQ "Retrieve users and group access permissions from your external content connector's data source on demand. A user mapping crawl maps retrieved user and group permissions to your ServiceNow AI Platform users to facilitate content security in your AI Search applications.").

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