---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Explore email administration

# Explore email administration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about email administration.

## Email Administration benefits {#explore-email-admin__section_jnr_yxz_gzb}

{#explore-email-admin__table_knr_yxz_gzb__entry__2}

| Benefit | Feature |
|-|-|
| Define your instance and the email accounts that you set up. Your email service affect the successful transmission of incoming and outgoing email. | [Email administration](https://servicenow-prod.fluidtopics.net/DXcdjJW_VFLJNWDcrrk4OA "All email notifications use the email properties that you define for your instance and the email accounts that you set up. Your email service can also affect the successful transmission of incoming and outgoing email.") |
| Email messages can be seen in the System Mailboxes menu, which gives you access to the system Inbox, Outbox, and Sent mail box. | [System mailboxes](https://servicenow-prod.fluidtopics.net/XIuT_9oKZN_5CkOjofF~1A "Email messages can be seen in the System Mailboxes menu, which gives you access to the system Inbox, Outbox, and Sent mail box.") |
| Email accounts store the connection details and credentials the system uses to access external email servers and services. | [Email accounts](https://servicenow-prod.fluidtopics.net/V1AggV3Qo4u7SpIDQy0Phg "Email accounts store the connection details and credentials the system uses to access external email servers and services.") |
| Specify which inbound emails to ignore or move to a particular mailbox. | [Email filters](https://servicenow-prod.fluidtopics.net/S5Dd5GwaX11IaUhI~u_9jw "Specify which inbound emails to ignore or move to a particular mailbox.") |
| The Email Service API provides endpoint to install the Email API on the instance. | [Email service](https://servicenow-prod.fluidtopics.net/x6~LHov_RI5CV2F0WGJRRQ "The Email Service API provides endpoint to install the Email API on the instance.") |
| Limit sending emails to IDs that are known to generate bounces as per RFC3463 and allowing the admins to control blocked ids | [Email bounce management](https://servicenow-prod.fluidtopics.net/BAaekWA3J31zKpouGpIdBg "Help prevent sending emails to addresses that are known to generate bounces by monitoring and filtering them out while sending emails.") |
[ ]

{#explore-email-admin__table_knr_yxz_gzb}