Search Application Configuration form

Release version: Xanadu

Updated August 13, 2025

4 minutes to read

The Search Application Configuration form contains information about search application configurations defined for AI Search. Use this form when creating or modifying a search application configuration.

For details on creating or modifying a search application configuration for use with AI Search, see Create a search application configuration for AI Search.

Table 1. Search Application Configuration form
Field	Description
Name	Name for the search application configuration. Type: string
Search Engine	Search engine to use in the ServiceNow AI Platform® search application that links to the search application configuration. Type: choice list Default value: AI Search Supported values: AI Search: Use AI Search as the search engine for the application. Select this search engine if your search application has the Enable AI Search option enabled. Zing: Use the Zing text indexing and search engine as the search engine for the application. Select this engine if your search application has the Enable AI Search option disabled, or if it lacks this option. Note: If your search engine selection conflicts with your search application's Enable AI Search setting, the system displays an error message. Before changing search engines, first make sure that your search application has the proper Enable AI Search setting.
Search Profile	Search profile to use for searches in the application. This field appears only when you select AI Search as the application's search engine. Type: reference to a record from the Search Profile [ais_search_profile] table
Search Results Limit	Maximum number of search results the application should display on each search results page. This limit also specifies the minimum number of search results each query should return. When a search query returns less than this number of results, AI Search attempts to broaden the result set by automatically resubmitting the query with modified parameters. For more details on query resubmission, see Automatic search query resubmission. Type: integer Default value: 10 Supported values: 0 or positive
Genius Results Limit	Maximum number of Genius Result answer cards the application should display on the search results page. This field appears only when you select AI Search as the application's search engine. Type: integer Supported values: 0 or positive When Genius Results Limit is set to 2 or greater and a search returns multiple Genius Result answers, the answer cards display in a carousel. You can scroll the carousel and select the answer card you want to take action from. Note: Search applications display a maximum of 10 answer cards per search query. If you set this limit to 11 or more, the search application still displays a maximum of 10 answer cards. Starting with version 6 of Now Assist in AI Search, installing Now Assist in AI Search makes the value of this field default to 10 instead of 1 when you create a new search application configuration or edit an existing one.
Enable Typo Handling	Option to auto-correct search query terms to match terms found in the search profile's typo handling dictionary. This field appears only when you select AI Search as the application's search engine. For more details on typo handling auto-correction configuration and behavior, see Typo handling. Type: true \| false Supported values: true: Auto-correct search query terms in the search application. false: Don't auto-correct search query terms in the search application.
Enable Exact Match	Option to use exact matching in the search application. When this option is selected, if a search result's Number field exactly matches the search, the application displays the record or document associated with that search result, bypassing the search results page. Exact matching also bypasses any custom matchers defined for the search application. Important: Exact match is not supported in portals. If you enable this option for a portal, users searching in that portal may experience navigation issues. Exact match behavior is controlled by the com.snc.agent_workspace.global_search.typeahead.exact_match_request_criterion_regex system property. This property's value is a Java regular expression pattern. Only search queries that match the regular expression pattern are evaluated as possible exact record matches. For details on Java regular expression pattern syntax, see the Javadoc for the java.regex.util.Pattern class. Type: true \| false Default value: true Supported values: true: Use exact matching in the search application. false: Don't use exact matching in the search application.
Show parent for results that are attachments	Option to display attachment search results inline with their parent results on the search application's results page. If cleared, attachment search results display separately from their parent results. For more details on the effects of attachment grouping, see Group attachment search results with their parent results. Type: true \| false Default value: true Supported values: true: Group attachment search results inline with their parent results in the search application. false: Display attachment search results separately from their parent results in the search application.
Show Search Results Count	Option to display the count of search results on the search application's results page. For more details on this option, see Display search result counts on the results page for a search application. Type: true \| false Default value: true Supported values: true: Display the count of search results on the search application's results page. false: Don't display the count of search results on the search application's results page.