---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create an email account for Microsoft Graph (receive)

# Create an email account for Microsoft Graph (receive) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an email account for reading emails from Microsoft Exchange Online using Microsoft Graph Endpoints.

## Before you begin

Role required: email_account_admin

## About this task

Antispam and malware scanning are managed by Microsoft Graph account and not ServiceNow

## Procedure

1. Navigate to AllSystem MailboxesAdministrationEmail Accounts.
2. Select New.
3. On the form, fill in the fields.  
   {#create-email-account-ms-graph__table_tpm_kwl_x4__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the email account. |
   | Type | Microsoft Graph (Receive). |
   | Authentication | OAUTH 2.0 - Type of authentication used for the email account to connect to the email server. |
   | Inbox email address | Address of the inbox for reading emails. |
   | OAuth Profile | OAuth profile configured during application registry. |
   | Active | Option to activate the email account. |
   | Enable debug output | Option to create node logs for the raw data that is exchanged with the email server. You can enable this field temporarily to diagnose issues related to receiving or sending email. |
   [Table 1. Email Accounts form]

   {#create-email-account-ms-graph__table_tpm_kwl_x4}
4. Select Submit.
5. Select the test connection link at the bottom to test the account.
**Related tasks**   

* [Activate Email - Support for Email Processing by Microsoft Graph API](https://servicenow-prod.fluidtopics.net/W0DLVUmLLLahmXhc1qbCXg "You can activate the Email - Support for Email Processing by Microsoft Graph API plugin (glide.email.graph) for Notifications if you have the admin role.")
* [Configure an OAuth profile to use a client ID and secret for token generation](https://servicenow-prod.fluidtopics.net/PKG8LpZwj3yP7298uKqgNg#microsoft-graph "Configure an OAuth profile using a client ID and client secret to create an email account for using Microsoft Graph (receive) in your email account type.")
* [Configure an OAuth profile to use certificates for authentication with Microsoft Azure](https://servicenow-prod.fluidtopics.net/GkjDXa7ZkiaCNyCbZJgROg "Configure an OAuth application profile to authenticate using certificates.")

*[\>]: and then