---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create a push application record for your custom app

# Create a push application record for your custom app {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Register your customized mobile application with your instance to receive push
notifications for the application.

## Before you begin

Complete the following:

1. [Activate push notifications](https://servicenow-prod.fluidtopics.net/fPbiPvA0orzM4ShlqpnZ4Q "Several plugins must be activated to use push notifications. If you have the Mobile UI (com.glide.ui.m) plugin active, push notification plugins are automatically activated.")
2. (iOS only) [Upload a push certificate to your instance](https://servicenow-prod.fluidtopics.net/lU0_F2BiLNTXEWj8SZvB8A "Upload a push certificate to your instance so that you can use it later to connect your iOS device to the push notification system.")
{#t_CreateAMobileApplication__ol_a5d_cpb_sjb}

Role required: admin or push_admin  
Note:  
This process describes configuration used in the ServiceNow mobile app. Push Notification configuration for the current ServiceNow mobile UI can be found at [Mobile push
notifications](https://www.servicenow.com/docs/access?context=sg-mobile-push-notifications&version=xanadu&pubname=xanadu-mobile&ft:locale=en-US)

## About this task

Push notifications are application-specific: They are sent to one type of mobile
application, regardless of how many users have this application installed. If you
develop your own mobile application, you must configure it for use by creating a
record for it in the Push Application \[sys_push_application\] table. By default, ServiceNow mobile applications are automatically set up and ready to
use.

## Procedure

1. Navigate to AllSystem NotificationPushPush Application, and then click New.
2. On the form, fill in the fields.  
   {#t_CreateAMobileApplication__table_wdd_2rs_ks__entry__2}

   | Field | Description |
   |-|-|
   | Display Name | Name of the push application. |
   | Name | Database name of the push application. Enter a name that doesn't include spaces. |
   | Push | Type of push service to enable for the application. Because you're setting up a custom push app, select Direct. |
   | Feedback | Type of push feedback to use for the application. Because custom push apps don't receive push feedback, select None. |
   | Apple ||
   | Certificate | The X.509 certificate that you created on the Apple notifications portal. The certificate enables a device to talk to the APNs. |
   | Sandbox Certificate | Sandbox certificate that you created on the Apple notifications portal. The certificate enable a device to talk to the APNs. |
   | APNS Bundle Id | Bundle ID included in the certificate that you created on the Apple notifications portal. The system populates this field automatically after you specify a certificate. |
   | Google ||
   | API key | FCM API key you obtained from Google for the Android push notification. |
   [ ]

   {#t_CreateAMobileApplication__table_wdd_2rs_ks}
3. Click Submit.
{#t_CreateAMobileApplication__steps_tw4_5ts_ks}

## What to do next

[Create push message content](https://servicenow-prod.fluidtopics.net/tQgkGu7bKXir9hT62A_u4w "Push message content specifies additional JSON content in the push notification payload that is sent to the push provider.") that
contains the JSON content in the push notification payload.

In the Push Default Registrations related list, you can select the notifications that
you want automatically subscribed to users who use this application. Users are
subscribed to only active notifications.

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