---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Upgrade Monitor module: Upgrade an individual instance

# Upgrade Monitor module: Upgrade an
individual instance {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Upgrade Monitor helps you upgrade an individual instance. You can monitor the progress of an upgrade and
resolve conflicts between the upgrade and customizations.{#upgrademon-landing-page__lcj_jhs_kx}

|-|-|-|
| Set up [Upgrade Monitor overview](https://servicenow-prod.fluidtopics.net/UWv06oSDzPPFwX4dXgdyqA "The Upgrade Monitor helps you upgrade an individual instance. You can monitor the progress of an upgrade and resolve conflicts between the upgrade and customizations.") | Use * [Monitor an upgrade to an instance](https://servicenow-prod.fluidtopics.net/Jgav_rmJHAu5vuXRf7ZAAg "While the system is upgrading an instance, you can monitor its progress with the Upgrade Monitor. When the upgrade is done, you can view a summary of the results on the Upgrade Summary Report.") * [Process the skipped records list](https://servicenow-prod.fluidtopics.net/AsV6nqTAf652imq_iRnB6w "If you customized or altered a record affected by this upgrade, such as a business rule or script, the upgrade generates a skip log record. You must resolve the differences between the upgraded and customized versions of the record by processing the skipped record list, or, in other terms, just processing the skipped list.") * [Resolve conflicts for an individual record](https://servicenow-prod.fluidtopics.net/TYHza6FgOPnDiwsVuD5Lag "Reconcile differences between your customized record and the changes associated with the upgrade.") {#upgrademon-landing-page__ul_qkh_cpj_dx} | Troubleshoot and get help * [Debug upgrade](https://servicenow-prod.fluidtopics.net/NsVtOCn9VdyvQLYqN17NiQ "Diagnose and resolve issues you suspect may have resulted from the most recent upgrade by enabling upgrade debugging during a user session. Each transaction lists whether an artifact was skipped, customized by the customer, or modified by ServiceNow during the last family-to-family or patch version upgrade.") for last upgrade session. * Ask or answer questions in the [Developer Community](https://community.servicenow.com/community/develop/content?query=workflow) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#upgrademon-landing-page__ul_p1f_14d_mw} |
[Table 1.]

{#upgrademon-landing-page__simpletable_g33_wwg_vt}