---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Impersonate a user

# Impersonate a user {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can select a user or enter a different user name to perform an impersonation.

## Before you begin

Role required: impersonator

## Procedure

1. In the banner frame, select your user profile picture to open the user menu.
2. Select Impersonate User.
   * In Next Experience:

   * In Core UI:

   {#t_ImpersonateAUserInUI16__choices_emy_nqv_21c}  
   The Impersonate user dialog box displays.
3. Select a user from the Recent Impersonations list or enter a different user's name in the user selection field.
   * In Next Experience:

   * In Core UI:

   {#t_ImpersonateAUserInUI16__choices_ogj_5qv_21c}
4. Select Impersonate User.
5. **Optional:** To impersonate another user while impersonating a user, open the user menu and select Impersonate another user.
6. To return to your original login, open the user menu and select End Impersonation.  
   Note:  
   In some cases, impersonating a user might cause an issue that makes it difficult to switch back. If you're presented with a broken page while impersonating a user in a test environment, you may need to force a logout. To do so, navigate to http://\<instance name\>.service-now.com/logout.do and log back in.