---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Reduce incidents and keep services flowing with AI based automation blueprint

# Reduce incidents and keep services flowing with AI based automation blueprint {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Select this adoption blueprint to leverage AI-based automation to keep the business running by reducing and prioritizing incidents and issues.
Note:  
The applications recommended within a blueprint may include, but aren't limited to, the following applications. Factors like entitlements and other instance dependencies can cause the number of recommended applications to vary. {#ac-ab4__table_tnk_41j_xwb__entry__5}

| Track | Recommended applications | Description | Roles installed | Additional resources |
|-|-|-|-|-|
| Build a foundation | [Event Management](https://www.servicenow.com/docs/access?context=c_EM&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) | Use the Event Management application as a single management console to identify health issues across the datacenter. | [Roles installed with Event Management](https://www.servicenow.com/docs/access?context=r_InstalledWithEventManagement&version=xanadu&pubname=xanadu-it-operations-management&section=r_RolesInstalledWithEventMgmt&ft:locale=en-US) | [Event Management overview (video)](https://www.youtube.com/watch?v=QwBYq-6x2cE) |
| Optimize the functionality | [Health Log Analytics](https://www.servicenow.com/docs/access?context=hla-landing-page&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) | Health Log Analytics helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage-related logs and analyze the raw data. | [Roles installed with Health Log Analytics](https://www.servicenow.com/docs/access?context=hla-components&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US#section_okx_gk3_2nb) | * [Health Log Analytics (KB1064762)](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1064762) * [ITOM Talks Session #3 - Health Log Analytics (video)](https://youtu.be/FX2krdiYOMo) {#ac-ab4__ul_m1x_sjg_cyb} |
| Add advanced features | [Managing major incidents](https://www.servicenow.com/docs/access?context=major-incident-management&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) | Define an incident as a major incident to demand a response beyond the routine incident management process. | [Roles installed with Major Incident Management](https://www.servicenow.com/docs/access?context=installed-with-mim&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) | [Major Incident Management overview (video)](https://www.youtube.com/watch?v=YkZF1LpZuZ0&t=1s) |
| Optimize the functionality | [Service Mapping](https://www.servicenow.com/docs/access?context=c_ServiceMappingOverview&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) | Service Mapping discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services. | [Roles installed with Service Mapping](https://www.servicenow.com/docs/access?context=components-installed-with-service-mapping&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US#section_wly_yyh_wdb) | * [What is service mapping?](https://www.servicenow.com/products/it-operations-management/what-is-service-mapping.html) * [Service Mapping Overview (video)](https://players.brightcove.net/6274575390001/nUx4EKfUz_default/index.html?videoId=6309486991112) {#ac-ab4__ul_j5y_npb_cyb} |
| Build a foundation | [Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=sow-landing-page&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) | Use the Service Operations Workspace interface to unify and configure your agent experience for multiple IT Service Management and IT Operations Management workflows. | [Roles installed with Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=components-installed-with-sow-itom&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) | * [Service Operations Workspace limitations and support](https://www.servicenow.com/docs/access?context=explore-sow&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) * [Service Operations Workspace overview](https://www.servicenow.com/products/service-operations-workspace.html) {#ac-ab4__ul_i5x_mjs_dyb} |
| Enhance the experience |   | Use Site Reliability Operations as an integral part of DevOps for reliable digital services to deliver modern customer experiences. | Roles installed with Site Reliability Operations | * Site Reliability Operations support * [Site Reliability Operations overview (video)](https://www.youtube.com/watch?v=lObGvjmJ7Ts&t=1s) {#ac-ab4__ul_vhd_5j4_2yb} |
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