---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Plugins, apps, integrations, and products

# Understanding plugins, apps, integrations, and products {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn the difference between plugins, apps, integrations, and products, and understand the role each plays in the ServiceNow AI Platform.

## Plugins {#plugins-apps-products-integrations__section_p4d_njx_vcc}

A plugin is a set of customizations that extends the functionality of the ServiceNow AI Platform and any apps already installed on your instance. Some plugins are pre-activated in your instance, while others might need to be activated manually by you or by ServiceNow personnel.

New plugins are made available during instance upgrades in accordance with your organization's ServiceNow licensing agreement. Plugins can't be purchased through the ServiceNow Store.

For more information about plugins, see [ServiceNow plugins](https://servicenow-prod.fluidtopics.net/s9U~Lsa60oM2NCNBHF1WEw "Plugins are software components that provide features and functionalities within a ServiceNow instance.").

## Apps {#plugins-apps-products-integrations__section_r1m_4jx_vcc}

An app is a standalone piece of code that implements a collection of features on the ServiceNow AI Platform. You can try, buy, or get apps according to your ServiceNow licensing agreement through the ServiceNow Store.

After getting an app from the ServiceNow Store, install it using the Application Manager. For more information, see [Application Manager](https://servicenow-prod.fluidtopics.net/TWLo8XDHyBJoQq0lUZCphg "Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.").

You can also create your own apps. For more information about creating apps for your ServiceNow AI Platform instance, see [Building applications](https://www.servicenow.com/docs/access?context=build-applications&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US).

## Integrations {#plugins-apps-products-integrations__section_s1g_5jx_vcc}

An integration is a type of app that connects your instance
to various systems outside the ServiceNow ecosystem, helping to streamline the flow of data within your organization. Integrations can be procured from the ServiceNow Store, either on their own or as part of a product.

## Products {#plugins-apps-products-integrations__section_iht_tjx_vcc}

Products are collections of apps that work together to add additional features and capabilities to your ServiceNow AI Platform instance.

For more information about procuring products, see [Getting products](https://servicenow-prod.fluidtopics.net/i16zyeB~Hg3DKilJqXKt_Q "Procure products from the ServiceNow Store based on the terms of your license. A product is a collection of functionalities, typically including multiple applications, that aims to fulfill a category of business need.").