---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Basic email setup

# Basic email setup {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

All production instances can send and receive email using ServiceNow - provided resources. The instance has an email address of
instance@service-now.com.

## Network layout for standard email configuration {#c_StandardEmailConfiguration__section_tfc_zdh_qdb}

Below is an example of a basic email network with ServiceNow as the domain.  
Figure 1. Basic email network

## Basic email services and features {#c_StandardEmailConfiguration__section_vfv_zdh_qdb}

* Mail servers maintained by ServiceNow.
  * Encrypt mail with opportunistic TLS (Transport Layer Security) if supported by your mail servers.If your internal mail servers send and receive messages via a
    TLS-encrypted channel, ServiceNow mail servers
    support that communication.

  * Provide a dedicated mailbox for your instance.
  {#c_StandardEmailConfiguration__ul_egw_dkv_lw}
* Pre-configured email accounts to connect to ServiceNow mail servers.
  * An SMTP account sends email to your primary Mail Exchange (MX) server from your instance email address of instance@service-now.com.
  * A POP3 account receives email sent to your instance email address of instance@service-now.com.
  {#c_StandardEmailConfiguration__ul_evk_2gv_lw}
* High availability features from ServiceNow datacenters.
* Spam detection for incoming email.
{#c_StandardEmailConfiguration__ul_t2p_wfv_lw}

Administrators who want to use basic email services can do so by enabling the email
properties for sending and receiving email.
* **[Enable basic email](https://servicenow-prod.fluidtopics.net/b6x3dr~QxvdMGqutQWHpvA)**   
  Enable basic email to use ServiceNow - provided email servers and accounts.