---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create a notification using a push message

# Create a notification using a push message {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Email administrators can create a notification that specifically sends a push
notification.

## Before you begin

Configure the [push
message](https://servicenow-prod.fluidtopics.net/grGlMpSNla2eMhPKosrNkQ "Before you create a push notification, create the push message with the actual message content for the notification.") before performing these steps.

Role required: admin

## About this task

You can associate a push message with a standard notification. A push message
specifies the text the system sends as part of the push notification to the mobile
device.

## Procedure

1. Navigate to AllSystem NotificationCreate Push Notification.
2. Fill out the notification form as necessary (see [Create an email notification](https://servicenow-prod.fluidtopics.net/1uxmFe3Zi5x_C3q5DOmU5Q "Create an email notification specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest.") for descriptions of the form fields.
3. Select the What it will contain tab.
4. Next to Push Messages, select the lock icon and select a push message.  
   Note:  
   The push message and notification must be for the same table.
5. Select Submit.  
   If the notification fails, the user is not notified. If the message fails to send because it exceeds the maximum payload, the instance logs the failure in the System Log.

## What to do next

[Add the push
notification to the Push Defaults Registrations table](https://servicenow-prod.fluidtopics.net/qlNqgixWmMVWcjuGtUZrtg "After you create a new push notification, add it to the Push Default Registration table. Push notifications registered in this table are listed and automatically enabled in the notification settings of your ServiceNow mobile app users.") so that the push
notification is listed in the notification preferences for users. Users can then
select which notifications they want to receive for the ServiceNow mobile app.

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