---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Resolving platform performance issues

# Resolving platform performance issues {#ariaid-title1}

* Release version: Xanadu
* 
* Updated May 6, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If platform performance issues are identified, administrators can resolve problems and improve performance.

## Overview of resolving platform performance issues {#resolving-plat-performance-issues__cf-using-parent-workflow}

Even if you have configured your ServiceNow AI Platform instance to optimize performance, performance issues might still be identified through continued monitoring. The following topics can help you address common kinds of platform performance issues as they
arise.
* **[Instance cache effects on performance](https://servicenow-prod.fluidtopics.net/mz99IZ_UJcRhOzau1Re7Sw)**   
  Minimize actions that purge and rebuild the instance cache during core business hours to avoid performance degradation during peak hours.
* **[Improving response times on forms](https://servicenow-prod.fluidtopics.net/ZjIZpJU90oFWWnhJkENOnQ)**   
  Learn the techniques that can be used to improve form response times. If you notice latency or slow response times on forms, using these techniques can help improve performance.
* **[Resolving slow queries](https://servicenow-prod.fluidtopics.net/A92ghqy6EVGt4qJU5RX4jA)**   
  Identifying and resolving slow queries is an important aspect of improving platform performance. The ServiceNow AI Platform generates index suggestions to help resolve slow queries.
* **[Transaction cancellation](https://servicenow-prod.fluidtopics.net/Haf19bHXzmXbf4ONn2S~9Q)**   
  You can cancel transactions that take longer than expected to load. Canceling long-running transactions can help prevent excessive resource consumption.
* **[Add a module to test connection speed](https://servicenow-prod.fluidtopics.net/M4_mZikCZCjF0zRMXnh4Yg)**   
  A connection test can indicate the connection speed between your computer and your instance. A connection speed test (/connection_test.do) is available as a UI page.